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Fire & Water - Cleanup & Restoration


How to clean up a commercial facility after a water loss?

A water loss in your building will merit calling the insurance company. They will ask some simple questions to get started on a claim. Here is the information that you will need to have gathered.

  1. Stop the water flow or leaks if possible. if you have a burst water pipe, you need to take steps to stop the leak. Turn off the water main or get the pipe repaired quickly.
  2. Contact your insurance company as soon as possible. Most insurance companies offer a 24/7 claims number. The customer service representative can help you get the claim started and tell you the exact next steps the insurance company will need you to do.
  3. Take pictures and/or video of the damage.
    You need to have a visual record of the damage to the building and its contents. This is critical for your claim.
  4. Start getting the water out.
    If you have water remaining inside the building, you can start removing it. You can do this yourself or have a water extraction company do it. Keep all receipts since insurance may cover those costs.