Recent Commercial Posts

Should You Choose the Mitigation Company to do the Rebuild?

10/7/2022 (Permalink)

two green trucks and two truck box on the road SERVPR of Nantahala can handle any job.

What's Involved In the Mitigation and Reconstruction Process

Restoration after a flood or other natural disaster can be a daunting process, especially if you don't know where to start. This guide will help you understand what's involved in the mitigation and reconstruction process.

There are many unknowns that can impact how long the reconstruction process takes to complete.

The reconstruction process is unpredictable. It depends on many factors, including the extent of damages and your insurance company's decision-making process. You should also consider that there are other unknowns that may impact how long it takes to complete the reconstruction project:

  • The company you hire to do your rebuild may make mistakes during the rebuilding process, which can delay completion.
  • If there is structural damage from high winds or flooding, then additional steps must be taken before reconstruction begins (such as removing debris).

The first thing you'll need to consider is the insurance claims process.

The first thing you'll need to consider is the information you receive from your insurance claims adjuster.

Generally speaking, insurance companies are big, impersonal corporations. They're used to dealing with claims on a large scale and don't want any trouble from their customers. If they think that you might cause them problems (for example, if they think your claim will be more complicated than others), they'll likely give your case the cold shoulder or send a low-level employee who doesn't have the authority to make decisions about it. If this sounds familiar, SERVPRO of Nantahala can help!

Another thing you'll want to decide on is whether you'll use a mitigation company that does both the cleanup and reconstruction services.

When choosing a mitigation company, you should make sure that it does both the cleanup and reconstruction services. If your home was damaged beyond repair during a flood or other natural disaster, then you'll want to ensure that your contractor can rebuild it in such a way that it's resistant to future weather conditions and damage. This means they should offer materials with high performance ratings (such as those from Shake-R-Dry) and have experience building homes in your area's climate.

Another thing you'll want to decide on is whether you'll use a mitigation company that does both the cleanup and reconstruction services. If so, consider these things:

  • The company’s reputation—you need someone who has successfully completed projects like yours before.
  • Their track record—does their work stay on time? Does their work stay within budget?

Choosing a one-stop-shop for the entire restoration process will go a long way toward speeding up your final walk through with the insurance adjuster.

The idea of doing everything yourself is appealing, but it can be a daunting task. It can ultimately cost more in time and money for you to try to do everything yourself than if you had hired a professional from the beginning.

A second benefit of choosing one-stop-shop companies is speedier assistance when dealing with your insurance company adjuster. Because they have already done much of the work required on their end, they are better prepared when it comes time for them to negotiate with your adjuster or assist during inspections or final walkthroughs. This allows them to move things along faster and get everyone paid faster!

With so much to think about and plan for, it can be hard to know which decisions are the right ones for your disaster recovery. If you're still unsure about any of these issues, consider getting in touch with a professional restoration company like SERVPRO of Nantahala first. We have decades' worth of experience helping others who've been through similar situations. Let us help guide you through this process with as little stress as possible!

3 Steps to Take After a Toilet Floods Your Office Building

7/19/2022 (Permalink)

Overflowing broken toilet A flooded toilet could cause major problems for your whole building.

Three Things to Do If a Toilet Overflows in Your Office Building

Office toilets are utilized with much greater frequency than a standard residential toilet. If you're an office manager in Nantahala, NC, it is important to have your bathroom facilities checked and maintained regularly because a flooded toilet could cause major problems for your whole building, not just your floor. If you have discovered that damage has occurred on multiple floors, there are some steps that you should take to clean up quickly and completely.

1. Call Your Insurance Company
Insurance policies differ in their coverage of sewer damage, so it's important to know what your policy states. A backup and an overflow are not the same thing, and therefore, may be expressed uniquely in your policy, or one may be covered while the other isn't.

2. Assess the Extent of the Damage
Communicate with any offices on the floors below yours. Have they experienced any problems, including leaks or bad smells? Water can soak into the floors and walls and can damage electrical wiring. Sewer damage can also cause health hazards, so if you see any obvious signs of problems or you're worried that there might be, close off the area until a professional can come to assess the damage and better inform you of any dangers.

3. Hire a Water Damage Repair Company
The more time spent on cleanup and repairs, the longer the loss in productivity will be, and the more difficult it is to take on new clients. Hire a water and sewage company that will not only assess the damage but will disinfect the areas before repairing them so that you and your coworkers can have a healthy work environment.
Sewer damage can be costly and time-consuming. Ensuring that you have an up-to-date insurance policy that covers various types of toilet-related water damage and maintaining your office's facilities can save you a headache in the event of a flooded toilet at your office.

4 Benefits of Hiring a Fire Mitigation Professional

5/5/2022 (Permalink)

Firefighters putting out a fire in a big building A fire not only leaves behind soot but also smoke damage and potential water damage.

Four Advantages of Hiring a Fire Mitigation Expert

Dealing with the aftermath of a fire at your Cullowhee, NC, business comes with many headaches. From dealing with the insurance adjuster to assessing the fire damage and still keeping your business running, the cleanup and repairs simply add to the stress. Get back to business faster and with peace of mind by hiring a certified professional fire and water damage restoration company. Below are four benefits that make it worthwhile.

1. 24/7 Help

A disaster may strike at any time. A fire mitigation company understands that and is available 24/7 to take your emergency call. After the call is received, you can expect a quick turnaround time for the inspection and assessment.

2. Minimize Damage

Choosing a reputable contractor means choosing a one-stop-shop professional. Mitigation companies are experts at finding hidden damage and properly repairing it to ensure that there are no lingering effects. They will also have the know-how to help you salvage many items that may seem lost forever.

3. Proper Fire Damage Cleanup

A fire not only leaves behind soot but also smoke damage and potential water damage. Each type of damage requires its own unique methods and tools to repair. A restoration expert already has the industrial-grade equipment and know-how to handle whatever issues the property faces.

4. Save Time and Money

Since time is money, saving on both is an ideal solution. Tackling damaged property on your own may turn into a long process with added costs. Experts provide a detailed assessment of the work that needs to be done along with a schedule to get your business back to normal as fast as possible.
Cleaning up fire damage is a difficult and time-consuming task. By using a licensed specialist, you can focus on your business and have peace of mind that repairs will be done right.

3 Things Property Owners Should Understand About Mold Growth

3/30/2022 (Permalink)

Mold growth on wall due to humidity If you suspect black mold is growing, work with an Indoor Environmental Professional (IEP) to assess the premises.

Three Things Every Property Owner Should Know About Mold Growth

Is black mold invading your business walls? Is it spreading within walls or the flooring, eating away at structural material? Business owners must act quickly to fungus, so owners in Murphy, NC, should be aware of what mold is and how to locate it. Property owners should be mindful of the answers to the following three questions.

1. What Are Common Signs of Mold?

Fungus thrives in dark, damp locations, particularly closets, crawl spaces and kitchens. The development begins unseen and becomes noticeable through dark rings and an unusually strange, musty odor. In fact, the nose acts as one of the first indicators that the property requires mold cleanup. Owners may detect a funky or stale scent. These indicators are a cause of immediate action. The longer someone waits, the more costly and timely the repairs.

2. How Do You Know if the Mold Is Harmful?

If you suspect black mold is growing, work with an Indoor Environmental Professional (IEP) to assess the premises. This specialist is certified to investigate the rooms, determining what is reproducing and how to handle it. They may conduct several tests, including air and structural samples, comparing levels and learning how much of the space is affected. This testing is the only means of understanding precisely what has infested the business.

3. How Is Mold Removed?

To reduce the spore count and eliminate the hazard, owners should look for a mold remediation company to follow the IEP's information. These employees begin by drying out saturation and examining fixtures and belongings. Using high-tech equipment, they can clean documents and electronics. Drenched, porous objects are removed as they cannot be thoroughly sanitized. The room is washed with soap and water as well as sprayed with antimicrobial formula. Anything ruined is replaced.
When something seems amiss, it could be black mold. To know for sure, rely on an IEP to survey the building and guide you inappropriately securing and cleaning up the property.

Emergency Preparation: What Every Property Manager Should Do

2/16/2022 (Permalink)

Storm Damage To Commercial Facility The damage you see in this image was caused by severe storms that impacted our area. Our team was brought in to repair the damage.

What Every Property Manager Should Do In Case Of An Emergency

Property management is challenging and a tremendous responsibility, especially for buildings with multiple tenants and families. A significant part of a manager’s job is emergency preparation, specifically in the terms of storm preparedness. There are at least four tasks every manager should complete to ensure the protection of every tenant.

1. Create a Contact List

Every manager should have a master contact list. This list should include specifics about the apartment or complex and the tenants living or operating there. It should include names, phone numbers, email addresses, as well as the number of children, pets and whether the people have a disability.

2. Compile Emergency Services Numbers

Beyond knowing who lives or works in the building, basic storm preparedness means having a list of all emergency service numbers. This list should be copied and posted near every phone, ensuring that anyone discovering an emergency situation knows who to call.

3. Routinely backup Emergency Lists

It is not enough to make the lists because a list is only as good as the information on it. A list with tenants that are no longer tenants will only confuse emergency services and potentially waste time and risks lives. It is crucial that all number are routinely updated to ensure accurate information.

4. Prepare an Emergency Plan with Restoration Services

Beyond having up-to-date contacts, a property manager would be doing an excellent service to their tenants by calling a disaster restoration specialist in the Cashiers, NC, area and developing an emergency response plan. These plans ensure that quick action is taken to start the restoration process, minimizing the length of time tenants have to stat out of the facility.

Storm preparedness is one of the most important elements of a property manager’s job. If done right, a manager can potentially save lives. However, if done poorly, lives may potentially be put at risk.

3 Useful Tips To Prepare for a Spring Thaw

12/23/2021 (Permalink)

Hand with a glove cleaning a clogged gutter Keep your gutters clear.

Tips To Prepare for a Spring Thaw

Winter in Ellijay, NC, can present challenges on its own, but when packed snow, ice and a possible frozen pipe thaw in the wake of warmer temperatures, the ensuing water flow can cause significant property damage. Fortunately, knowledgeability and precautionary action can help to mitigate the difficulties of spring thaw flooding.

Taking Preventative Measures

It is important to acknowledge that while floods during spring can be virtually unavoidable, taking steps to prepare can help tremendously to protect your business and valuables. Such preventative measures include the following:

  • Have the building assessed for damage by a professional restoration service.
  • Install a sewer backflow valve or water pump, as well as a water alarm, in the basement level of the building.
  • Transfer valuables from lower floors to a higher level prior to spring thaw warnings.
  • Keep all flood drains, window wells, gutters, and downspouts clear of debris and in working condition.

Understanding Your Insurance Coverage

Always be informed and updated on all insurance policies pertaining to your business, especially those relating to water damage. Many companies will only cover the damage caused by a spring flood under a flooding insurance policy. It is also wise to ensure that backed-up sewer coverage is included in the policy, as such protection is often unavailable without paying certain premiums.

Securing Your Valuables

One of the most effective methods to protect valuables is to keep them out of harm’s way; consider relocating high-priority items to a secure, waterproof location, as well as removing assets from lower building levels during spring thaw advisories. Be sure to keep vital records, important documents and a list of all assets stored with said valuables, and take inventory on a regular basis to keep your records up to date.

Though spring thawing is an inevitable part of the season, keeping your business protected from water damage and flooding is simple and easy with the right preventative measures. Having a plan in place and being prepared can bring you security and peace of mind this upcoming season.

Recovering From Smoke Damage From a Nearby Fire

10/28/2021 (Permalink)

Burned wall Smoke-damaged walls in a commercial facility.

Recovering from Smoke Damage Caused by a Closed Fire

Damage from a fire to a commercial property lingers long after the fire has been extinguished. The destruction can even extend to adjacent properties that were not engulfed in flames. Although the property may not have water damage from the fire fighter’s hoses, drifting ash, smoke, and soot can wreak havoc and bring your business to a grinding halt. Luckily, smoke damage is often a covered loss. Recovering a commercial building from a nearby fire can be done quickly and safely with help from restoration specialists, who use special techniques to repair the damage left behind.

Determine What Items Are Likely To Be Damaged

Certain objects are susceptible to smoke and soot damage, including the following:

  • Carpeting
  • Walls
  • Upholstery

The longer these objects are left uncleaned, the more likely they are to develop lingering odors of smoke. Your items may also need to undergo a sanitization process to become safe to use again.

Move Quickly To Get It Fixed

After a fire in Cullowhee, NC, it is important to work quickly to repair damage. Getting a professional inspection of the smoke damage is often crucial to determine the correct treatment needed. Once an inspection has taken place, restoration specialists can formulate a plan to bring the property back to normal, using these tools such as industrial air scrubbers, fogging equipment, and ozone treatments, all of which are designed to give a deep smoke cleaning to the building.

Get Back to Business as Usual

Once your commercial building has been properly cleaned of smoke and sanitized, it is also important to restore the building to how it was before the fire. Services often include the following:

  • Carpet reinstallation
  • Drywall repairs
  • Repainting walls

Smoke damage can be frustrating, but it doesn’t have to last forever. Working with the right company after a fire can ease the burden of getting your business back on track.

Tips To Prevent Frozen Pipes

8/9/2021 (Permalink)

Isolation ducts and pressure gauges flow and return pipes in the boiler room of a private house Adding insulation to your pipes can reduce the danger from damaged water lines

How to Avoid Frozen Pipes

Frozen pipes are not just an inconvenience. Because water expands when it freezes, it puts enormous pressure on whatever holds it during the process. Keeping an eye on winter weather in Franklin, NC, is the first step in protecting your home from the damage that can result from frozen pipes. Here are some steps you can take to minimize the chances you’ll need water line repair.

1. Check for uninsulated pipes in exposed or unheated areas. Garages and basements are often unheated and can be poorly insulated. Adding insulation to these areas can help to greatly reduce the danger from damaged water lines. Exposed pipes can be wrapped in sleeves or even newspaper.

2. Close or block vents to crawlspaces. It may not be practical to insulate a crawlspace, so blocking freezing air is often vital. Just be sure to open or unblock the vents when warm weather arrives to prevent moisture build-up.

3. Don’t lower your thermostat at night. Maintaining a steady temperature may increase your heating bill for a short time, but the amount can pale in comparison to the cost of repairing burst pipes.

4. Open the doors to cabinets under your kitchen and bathroom sinks. This can allow more warm air to circulate around the pipes and reduce the likelihood of their freezing. Always move potentially hazardous materials to another safe location while the doors are open.

5. Leave a trickle of water running from faucets. Be sure to open more than one faucet, and it can help if they’re in separate parts of the house. Just a small amount of water running through the pipes can do a lot to eliminate the need for water line repair.

6. Leave heat on in your home if you’re away. Set your thermostat at a minimum temperature of 55 degrees to lessen the possibility of coming home to water damage.

Winter can be a beautiful season in Franklin, NC, but it can also cause big headaches. Be aware of coming weather and take these simple steps to protect your home from the damage that can result from frozen pipes.

Let Infrared Thermography Uncover the Mold Hiding in Your Building

7/26/2021 (Permalink)

Thermal Imaging camera, you can detect water and mold damage in your structure Employing an infrared camera is an efficient way to help detect moisture lurking behind walls.

Allow Infrared Thermography To Reveal The Mold Lurking In Your Structure

Perhaps there is no visible mold on the walls or carpet, so you believe that your building must be free and clear of mold growth. Not so fast! You know that musty, dank smell that hits you square in the nose when you head down to the basement of your building in Highlands, NC? That odor is typically a dead giveaway that mold is lurking somewhere out of sight. But what is responsible for that mold smell? Microbial volatile organic compounds (MVOC) are gases produced by mold. While some gases may be odorless, others carry that unmistakable scent that tells you that mold is hiding somewhere inside your building.

When Should You Use Infrared Thermography for Moisture Detection?

That telltale fungus smell may tip you off to the presence of mold, so you may want to consider using an infrared thermography camera to look for water leaks and potential mold conditions. This can be a valuable tool in a number of circumstances:

  • You believe doors or windows may be leaking.
  • Your building suffered an event that caused substantial water damage.
  • You suspect a plumbing leak.
  • You want to check for wet insulation.
  • Your new construction warranty is about to expire.
  • You’re interested in buying a property with suspected moisture damage.

Technology Goes Beyond the Mold Smell To Reveal the Moisture

Infrared imaging may help locate your unwelcome tenant – don’t rely on that mildew smell alone. Employing an infrared camera is an efficient way to help detect moisture lurking behind walls, under floors, and even inside ceilings. Images of heat radiation that are invisible to the human eye help a trained technician identify moisture inside of walls and other hidden areas. When this information is used in conjunction with temperature measurements taken by the camera, a technician can determine whether the proper conditions to produce mold exist and take appropriate action.

Bring in the Professionals

If a mold smell causes you to suspect water damage in your building even if you can’t see it, call on a qualified technician in Highlands, NC, to utilize infrared thermography. Don’t take chances when it comes to mold growing out of sight.

When Does Mold Damage Occur After Flooding?

6/28/2021 (Permalink)

Mold growth on wall due to humidity Mold growth in Sylva, NC.

Mold growth is a type of secondary damage that can result from water damage caused by flooding. Property owners must take quick action to eliminate standing water, clean up, and thoroughly dry areas exposed to flood waters. It is helpful to have a sense of how long it takes for mold to develop in order to understand the importance of hiring a restoration service as soon as possible following a flood.

The Time Scale of Mold Growth

Within 24 to 48 hours, or one to two days, a property may have the following mold precursors:

  • Musty odors indicative of the presence of microbiological volatile organic compounds
  • The development of spores within a few hours

Within 72 to 96 hours, or three to four days, mold may start to grow.

  • Small fast-growing colonies can appear within 72 hours
  • Visibly identifiable colonies may be evident within 96 hours

This time scale is based on the experience of industrial hygienists and remediation professionals. Property owners should contact certified experts as soon as possible to prevent mold from starting to develop. Standard clean-up methods involve disinfecting and thoroughly drying surfaces and contents exposed to black water to eliminate spores and harmful bacteria.

How Experts Prevent Mold Damage

Clean-up professionals should perform the following steps to address a flood situation in a commercial property:

  • Assess the extent of the damage
  • Eliminate the presence of standing water
  • Clean up solid wastes and residues
  • Disinfect the affected areas
  • Thoroughly dry the affected areas

These steps can prevent mold from starting to grow. The longer it takes to start this process, the more chance spores will have to develop and begin to multiply. Contact an industrial hygienist or mold expert to determine whether mold is present in your property in Sylva, NC. Commercial restoration experts can help owners make the quick decisions necessary to prevent mold growth.

Tips for Dealing With a Partial Loss

4/21/2021 (Permalink)

Door structure and wall burned Fire damage in Murphy, NC.

How To Handle The Damage To Your Building

Sometimes, a fire results in the total loss of a building. If your building in Murphy, NC, is only damaged in the fire, the good news is that it is probably able to be restored. However, a partial fire loss can also come with some complications. Here are a few tips on how to handle the damage to your building so that it can be functional again.

Find Hidden Damage
Not all fire damage is obvious. Just because everything seems fine, that doesn't mean that you don't need remediation. In fact, a fire in an adjacent building can even cause damage to yours:

  • Soot or smoke damage
  • Warping from extreme temperatures
  • Ash deposits
  • Air quality issues

If there has been a fire in either your building or any structure near the property, a thorough inspection is a good idea. Certified fire cleanup experts can examine the whole structure and identify what needs to be fixed.

Get a Thorough Cleaning
A fire loss can affect many parts of your building. Damaged materials from the roof, walls, ceiling and flooring should be torn out and replaced. Since part of the existing structure is likely to remain after a partial loss, you want to make sure that the restoration team matches the new additions to what is already there. The technicians who conduct the assessment should also be able to give you a timeline for when you can expect restoration to be complete.

Inspect Final Outcome
The technicians who handle the restoration to your building should be able to give you a detailed account of the work they did. It's important to get an itemized statement for the job. If an inspection reveals any issues after the work is complete, contact the fire restoration company to discuss the next steps.
Even if your building isn't completely destroyed, you may still have to deal with a partial fire loss after the flames are put out. A trustworthy restoration company should be able to return your building to normal.

Precautions To Take During Mold Remediation

2/2/2021 (Permalink)

Mold Quarantine in Franklin, NC Mold remediation services in Franklin, NC

Finding black mold in your building can be stressful, and you may be concerned about how to keep your employees and building safe during the mold removal process. Taking these precautions can help.

Prepare for Remediation

Before the mold remediation service arrives, there are things you can do to prevent further mold growth, minimize damage and keep everyone safe:

  • Clean up water and dry the area
  • Remove any items touched by mold or water
  • Open windows and doors
  • Clear the work area for technicians
  • Remove people and animals from the area if instructed by a technician

Understand the Remediation Process
While every mold remediation service in Franklin, NC may have slight differences in procedures, the mold removal process is generally the same. Understanding what to expect can help you prepare and take proper precautions.
The technicians will first bring necessary equipment into the building and set up protective materials, such as plastic sheets, to prevent any further damage. They will then put on protective equipment before coming into contact with mold or water. While not all mold or liquids are hazardous to touch, they will usually take precautions as if the area is contaminated, just to be safe. You and anyone else in the building should take these same precautions and avoid contact with potentially contaminated materials.
After drying any moisture, they will spray a disinfectant over the area that kills spores and prevents mold growth. They may have to return the following day to spray an encapsulant on the area, which further contains the mold, preventing further growth or damage.

Repair Structural Damage
Mold can damage building materials, such as wood, and cause structural damage to the building. The mold remediation service should check for any signs of damage. Any problem areas should be repaired as quickly as possible to ensure that the building is safe and structurally sound.
Knowing what to do before remediation, understanding the mold removal process and promptly repairing structural damage can protect your employees and building if you discover mold growth.

Securing a Building After a Fire in 3 Steps

12/28/2020 (Permalink)

Structure of a building in Franklin, NC after a fire Fire damage in Franklin, NC

Three Steps To Secure Your Building After A Fire

It is tough to know how to react when your business sees extensive fire damage. Amid the stress and frustration, you will need to take a minute to secure your business. This is important after a fire. Your goal is to prevent further damage to your building. Here are three steps you can take to secure your building while waiting for the professional restoration company to arrive.

1. Prevent Flare-Ups
The first step to prevent further fire damage is to reduce your risk of flare-ups. The fire department handles this step if they put out the fire. However, if you put the fire out yourself, you will need to handle this. When you think it is completely out, respray it with an extinguisher. Check for heat or coals in the area. If you find some, continue to spray and check the area until there are no coals or heat.

2. Protect Against the Weather and Animals
If a fire left holes in your building's exterior, you need to protect it from the weather and animals. Put a tarp over the roof and board up windows and doors to prevent water damage if it rains. It will also keep squirrels, birds, and other animals out of your building. Secure tarps with pieces of wood over the tarp and screwed into the building. Use 3/4 inch plywood to board up the windows and doors.

3. Protect Against Looters and Vandals
Some people will see the empty building and take to looting and vandalizing it. Fortunately, securing the windows and doors with plywood will prevent them from entering. Make sure that the plywood has been installed from the inside. Otherwise, the vandals can unscrew it and enter.
Preparing for the fire cleanup process after your Franklin, NC business sees fire damage is stressful. Despite this, take the time to secure your building. These three steps will help you secure your building and let you come back to find it in the same condition.

Common Questions About Dealing With a Water Damaged Wood Floor

12/8/2020 (Permalink)

Floormats on floor, equipment use to dry wooden floor in Franklin, NC Wooden floor damaged by water in Franklin, NC

What To Do During This Situation

A wood floor is a great asset for your Franklin, NC, business. It is important to protect it if a pipe burst or a leak threatens to create water damage. You may have some questions about dealing with a wet floor. See the following responses to get a better idea of what to do during this situation.

Why Should I Clean the Floor Fast?
Wood is a porous material that easily absorbs and retains water once it is introduced. The water weakens the wood, which leads to warping and discoloration. Larger amounts can also create structural damage that affects the building. The best way to prevent these issues is by fixing the issue causing the damage, moving the excess water away from the affected area and drying it as fast as possible. The sooner you act, the less water will be absorbed.

How Do I Clean the Floor?
Once a plumbing professional deals with the leak, pipe burst or other issue, you must remove the water. Depending on the type of the damage, you may use between a paper towel and a wet vacuum. Afterwards, you can apply any of the following materials on the affected area:

  • Paper towels
  • Newspapers
  • Neutral powder
  • Kitty litter

You should let any of these solutions sit for a couple of days unless you need to replace them. Be careful when removing wet litter or powder, as it can be heavy.

What If the Floor Is Still Affected?
If the wood floor is still damp or visibly damaged, you will need to contact commercial remediation specialists to handle the situation. They have the experience and tools necessary to completely remove damage. Even if the location seems dry, it does not hurt to run an inspection and remove all doubt.
Clients might love your business's wooden flooring, but you must take extra care of it against incidents like a pipe burst that can damage it. Act quickly to fix the issue, remove the water damage and contact professionals whenever possible.

Steps of the Fire Restoration Process

9/28/2020 (Permalink)

emergency exit and fire alarm If your business in Franklin, NC, sustains fire damage, the cleanup process may be overwhelming.

Steps of the Fire Restoration Process

When a fire breaks out at your place of business, your to-do list gets long pretty quickly. You have to arrange for an insurance adjuster to survey the fire damage, and you have to arrange to have someone clean up not just the debris the fire left behind but also the smoke smell and the water used to put out the fire. Make the process easier on yourself by choosing one company that specializes in both water and fire mitigation. The specialists at this company in Franklin, NC, can take you from assessment all the way to restoration.

1. Assess the Damage

The first thing the remediation specialists will do is determine the extent of the damage to your property. Only then can they formulate a plan of action for getting the smoke, water and fire damage fixed as quickly as possible.

2. Secure the Building

It is likely that firefighters had to knock out windows, walls or part of the roof for ventilation purposes when they were fighting the fire. Mitigation technicians start by boarding up the compromised points to discourage looters and prevent more problems.

3. Extract the Water

To keep the building from molding, water has to be extracted next. Professionals remove excess water and dry the building out.

4. Remove the Soot

A big part of the fire mitigation process is cleaning up the soot and the smell of smoke that permeates the building. After the soot is gone, salvageable items can be restored, and the rest of the area can be cleaned.

5. Finish the Job

Your building isn’t finished until you can use it again. Final touches like a fresh coat of paint and new flooring make the space workable once more.

If your business in Franklin, NC, sustains fire damage, the cleanup process may be overwhelming. By letting one company handle the fire, smoke, and water cleanup all at once, you can complete the process more quickly.

5 Steps To Take When Your Tenant Finds Mold in Their Apartment

8/11/2020 (Permalink)

Mold begins as a minuscule spore, so it is difficult to believe something so small can wreak so much destruction and havoc in a large apartment building. But mold is a clever opponent that loves to hide until the problem is so big it appears to be out of control. That is why it is important to take the following steps in mold cleanup as soon as your tenant notifies you that he or she found mold contamination in the apartment. 

5 Steps For Mold Cleanup 

  1. Telephone your insurance company. Find out what your insurance policy covers regarding mold issues. Sometimes the fungus is a minor problem, but other times it can require extensive cleanup efforts and a big expenditure of money. Also, request an adjuster’s visit.
  2. Take photos of the mold and surrounding area. Establish a record of the situation in pictures. The photographs can also help you if you need to file an insurance claim. 
  3. Contact a mold cleanup and restoration team. Ask the team to locate and address the water problem feeding the mold growth. This process can include removing wet walls, floors, and cabinets; therefore, cleanup can take several days.
  4. Request the restoration team’s assistance in removing the mold and restoring the area. After removing the mold spores and colonies, the restoration team can sanitize the area to prevent the mold from returning.
  5. Move the tenant to a hotel if cleanup and restoration turn out to be extensive. When your tenant’s belongings must be displaced during the repair process, offer to relocate him or her to a hotel for the duration of the restoration.

If mold is a reoccurring problem in your Franklin, NC, apartment building, there is probably a hidden water leak. The sooner you can remove the water, the less possibility there is that mold can cause damage to the building’s structure or spread to another tenant’s apartment. Additionally, by removing the underlying moisture allowing mold to grow, you can save yourself a great deal of money by preventing mold from returning and requiring further mold cleanup.

Is Security Fencing Necessary After a Fire?

4/21/2020 (Permalink)

Private property in the forest angle shot A security fence should be an important part of the solution

Once the fire in your commercial building in Hayesville, NC has been put out, you need to call your insurance agent right away. There are many items you’ll need to discuss regarding your claim, but you might not think about fencing the property before renovations take place. A security fence is necessary for a number of reasons in order to protect your property.

Why Do You Need Security Fencing After a Fire

Protect against vandals and thieves - If your damaged property is left unprotected and open to the elements, it’s an invitation for looters and even those looking for a temporary home. An uninviting fence around the property will discourage vandalism and theft.
Keep wild animals out - Raccoons, possums and other wild animals will have a field day in your building if you leave it unprotected.
Protect against possible injuries and lawsuits - Kids, and even nosy adults can be intrigued by a deserted building. Chances are high that someone poking around the property would trip and fall, hurting themselves. You don’t want to worry about potential lawsuits on top of everything else.
Maintain compliance with your insurance company - Most likely your coverage depends on securing the property before renovations can take place. It may be very difficult to get reimbursed for repairs on any damage that occurred after the fire, so you should never go without installing a security fence.

How Do I Go About Installing a Fence?
Your insurance agent should be able to give you recommendations on the best type of fencing for your property. You will need to consider the size of the property, as well as the location when making your decision. A variety of materials can be effective, including:

  • Chain link fencing
  • Wire mesh fence
  • Wood slats and picket panels

After a fire, there are many problems you need to solve. A security fence should be an important part of the solution.

Business Interruption Service Key to Staying Open

3/9/2020 (Permalink)

Gate damaged by storm Storm damage to commercial facility in Murphy, NC

Operating a business in Murphy, NC is no simple task. It is a complex, time-consuming venture that requires being ready for anything. When a disaster strikes that requires a rebuild, businesses can gain peace of mind by having business interruption insurance. Instead of worrying about paying the bills and closing the doors to income, this add-on insurance can help keep a business afloat and make it easier to get back to normal.

Typical Coverage

When a rebuild is necessary due to flooding or water damage, fire or other natural disasters, time becomes a challenge. A closed business for an extended period of time could result in the business failing. While all policies are a little different depending on the insurer, interruption insurance often covers the following:

  • Lost Profits – Get reimbursed for lost earnings based on previous performance.
  • Static Costs – Day-to-day operating expenses.
  • Temporary Relocation – If it is possible to operate from another location, many policies will cover this cost.
  • Employee Wages – Keeping employees is key to succeeding. This allows for payroll to be met.
  • Taxes – No matter what happens, taxes are due. This coverage can eliminate the headache of additional penalties.
  • Loan payments – Even if there is no income, it’s important to pay loans on time. Business interruption helps you stay on track with debtors.

Additional Peace of Mind

A disaster quickly becomes an eye-opening experience. If equipment or machinery needs to be replaced, that often means training people to use it. Depending on your policy, this add-on may help cover some of those costs. It also works with your primary commercial property insurance. While the main policy will cover the physical damage, the interruption portion will ease the burden of the immediate financial damage.
While no business expects to have to rebuild, anything can happen. Adding a little extra insurance can go a long way in keeping your business thriving.

Everything To Know About Mold

1/20/2020 (Permalink)

Black mold Stachybotrys chartarum also known as black mold

You may have heard about the problems black mold can cause to your property. Yet all the information out there can be a bit confusing. That is why it is important to understand the truth about these spores.

What Is Mold?

Mold appears naturally in the environment. It is typically microscopic and can enter a building through:

  • Doors
  • HVAC systems
  • Windows

Mold can even attach to peoples' clothes as they go into or out of a property. Once inside, the mold spores can form colonies that quickly spread.
Because mold is everywhere, it is impossible to completely eliminate it from your premises. You thus should not trust any mold cleanup companies that claim to remove all mold from a building. Instead, look for experts that provide mold remediation services.

How Do You Identify Black Mold?

This type of mold, also called Stachybotrys chartarum, may be particularly harmful to your business. Black mold cleanup specialists can properly identify the type of mold on your property. In the meantime, avoid touching any visible mold, regardless of its color.

How Does Mold Spread?

Mold thrives in wet areas. If you see or smell mold, you likely have a moisture problem in your building. This issue must be addressed first to prevent the mold from returning.
Try using your nose to find the location of the excess water. Mold creates a strong smell that can lead you to the source of the leak.
If you suspect you have a mold problem but do not find any visible water damage, check the humidity level of the building. An indoor humidity level above 45 percent could also promote mold growth.
Mold damage is a complex problem that can be hard to tackle on your own. When left untreated, black mold can spread quickly and harm building materials. If you smell a musty odor or see visible spores in your office, contact mold cleanup specialists in Franklin, NC.

What To Expect From Business Interruption Insurance

12/21/2019 (Permalink)

Causes of business interruption Business interruption insurance is a must

When your business is hit by storm damage, such as flooding, it may be necessary to close while you rebuild. Unfortunately, the consequences of closing your doors for a couple of days to a few months can be catastrophic. This is where business interruption insurance comes it. This protection is meant to help you cope when extreme weather keeps your doors closed and when your storm cleanup efforts prevent you from operating as usual.

When Business Interruption Insurance Kicks In

There are several types of events that may make business interruption protection necessary, but not all of them are covered. In general, you can expect this special form of insurance to cover

  • Fires or floods that damage your office space or vital inventory
  • Damaged equipment that's necessary for daily operations
  • Business interruptions that occur because suppliers can't get to you
  • Profits you would have earned ordinarily
  • Expenses related to operating out of a temporary location

Naturally, there are some situations that aren't covered, so be sure to communicate with your insurance provider before and while you rebuild.

Rebuilding After Damages

Many insurance providers prefer that you work with qualified storm, fire, or flood cleanup professionals. Discuss the options available and your provider's preferences as soon as you can when your business has been damaged.

Normal Business Insurance Isn't Enough

Although your normal insurance probably covers physical losses regarding your closed business and stock, it doesn't protect you from the financial harm of lost income or compensate you for costs associated with moving to another location. Your other business insurance won't help you stay afloat when you haven't had any incoming revenue.

You May Not See It Coming

If extreme weather and other catastrophic natural events are possible in your area, business interruption insurance is a must. If government-established curfews and street closures make it difficult for customers to get into your business, you need special coverage. When storm damages make it necessary to shut down while you rebuild, a business interruption policy is absolutely crucial. Make sure your Highlands, NC, business is safe when the unpredictable happens.

How To Minimize Losses on Your Business Interruption Claim

9/30/2019 (Permalink)

Air movers and dehumidifiers placed in a hallway and at the end of the hallway there are three technicians Drying equipment placed on a hallway

Extensive flooding in your building in Murphy, NC, can cause extensive damage. While this damage is being repaired, you may have to relocate or interrupt your business operations. This disruption may be expensive. Business interruption service can cover a lot of the losses, but it's better if you do what you can to minimize those losses.

Understand Your Coverage

Your business interruption policy is designed to make sure damage to your building caused by a broken pipe doesn't destroy your business altogether. It likely covers many of the common losses associated with building repairs:

  • Continued operating expenses, such as utilities or rent
  • Revenue you would have earned if you were operating as usual
  • Relocating costs

Your policy may cover all these expenses, or there may be limitations to your coverage. It's important to understand exactly what your provider will and will not cover. It's also important to know if there are time limits to the coverage. If your building is under construction for a month after flooding, and you only have coverage for a few days, you are going to have a lot of out-of-pocket expenses.

Take Action Quickly

The best way to minimize the length of the interruption and thus the costs associated with it is to take fast action toward arranging for repairs. Notifying water restoration specialists as soon as you know you have a large water damage problem is essential. Technicians often arrive within an hour or two of your call to assess the damage and give you a clear picture of what the remediation process is going to entail and how long it's going to take. They can also provide you with verification of this information to help you with your insurance claim. The faster they arrive, the sooner they can begin repairs.
When flooding occurs in your building, you may have to wait until repairs are complete before you can continue to operate normally. Understanding the interruption process and taking an active role in shortening it can save you a lot of time and money.

Tips for Responding After Fire Affects Your Property

8/12/2019 (Permalink)

Commercial fire damage in Highlands, NC

Fires are some of the most destructive crises to affect commercial properties. In addition to fire damage, buildings often suffer from smoke and water damage. Fortunately, fire restoration professionals have the training and equipment to respond to all of these problems. When fire affects your properties, there are several things you should and should not do.

Safety for Clients and Personnel

During any fire situation, your first response must focus on safety:

  • Do follow your fire safety evacuation plan.
  • Do contact emergency authorities in your area.
  • Do call your insurance company.

After making sure proper evacuation procedures have been followed, it's a good idea to start thinking about your cleanup response. Your insurance agent may recommend a professional fire and smoke cleaning company. Remember not to touch any damaged areas while waiting for technicians to arrive.

Steps You Should Take After the Fire

There are several things you can do while you wait for Highlands, NC, fire and smoke cleaning crews to arrive.

Limit the number of people who enter the building. Too much traffic stirs up soot particles and spreads damage, as well as embedding ash and other substances into the carpeting.
Take pictures of the damage from several angles to give to your fire insurance agent for claims purposes.
Board up windows and limit access to your property to keep your equipment, supplies, and inventory safe from intruders.

Remember that fire-damaged buildings can be dangerous with hidden areas of weakness. Safety must be an ongoing concern.

Things You Should Avoid

It's normal to feel anxious about returning to normal business routines, so it may take some effort to avoid rushing in after the fire is out. Make sure that you and your personnel remain safe:

  • Don't enter the property before emergency authorities give you the go-ahead.
  • Don't begin washing or cleaning up any of your property.
  • Don't use the electricity without consulting the appropriate authorities.

Fire restoration efforts require a professional response. Without the specialized training and equipment these professionals have, you could do further damage to your property or put yourself and others at risk of injury.

What To Do if There is Water Damage in Your Commercial Building

6/18/2019 (Permalink)

Water cleanup in commercial facility in Cullowhee, NC

Use the Following Steps to Get Your Business Back in Order

Water damage in your Cullowhee, NC, business can cause you a lot of trouble. Excessive moisture can affect the structure of the building as well as the items inside. If you have experienced a flooded company building, use the following steps to get everything back to working order.

1. Allow the Area to Dry

One of the first things that you should do is remove any remaining water and allow everything to dry. For highly affected areas, it may be a good idea to move furniture and equipment to a safer location. Allowing air to circulate by opening a window or using a dehumidifier can help move along the process.

2. Sanitize Surfaces

Once everything has been dried, you will have some cleaning up to do. While water from a broken pipe is generally clean, moisture from other sources might not be. You should be sure to clean and sanitize any affected areas.

3. Clean Furniture and Fabrics

If you have cloth objects or furniture made with porous materials, you should have these thoroughly cleaned to prevent secondary damage from contaminants or mold. Some items, such as curtains, might be fine in a washing machine, but dry cleaning is a good option for larger items.

4. Have Items Repaired

If you have a flooded company building, you may be dealing with some wet electronics. Before handling anything, make sure that the power has been completely shut off. Do not turn anything on or you risk harm to yourself as well as damage to your equipment. You may be able to salvage these items if you hire a professional to do the job right away.
While a flooded company building may seem like a disaster, you can save most of your belongings if they are handled correctly. A water damage restoration company can help with necessary repairs and provide services to get your property back to its previous condition.

Steps to Take After a Fire

5/27/2019 (Permalink)

SERVPRO of Nantahala is prepared to act quickly to help you get your business back to normal.

Businesses in Cashiers, North Carolina, suffer a wide range of consequences after a fire: lost assets and equipment, damaged buildings and environmental hazards, just to name a few. Dealing with details and the interruption to your operations can feel overwhelming, but there are a few key steps you can take. Your insurance company, along with skilled fire restoration technicians, will play key roles in the aftermath of a blaze.

3 Steps to Take After a Fire

  1. Contact Your Insurance Provider

Once you and your employees are safely accounted for and the flames are put out, your next phone call should be to your insurance company. The commercial property portion of your business policy provides the fire insurance coverage to handle your recent loss. Try to get as many details as possible ready before you get on the phone, but keep in mind that you’ll probably be in contact with an adjuster who’ll assess the destruction.

  1. Hands Off Everything

For both safety and practical reasons, you should not touch any damaged or destroyed areas of your premises after a fire. Although it might be tempting to “rescue” equipment, furniture or even filing cabinets, keep in mind that your insurance adjuster needs to document the post-blaze state of your property.

  1. Contact Cleanup and Restoration Services

After the flames have been put out, your premises likely suffer from smoke and fire damage as well as flooding and water damage from fire suppression efforts. An expert fire restoration company will assess what work must be done and then perform clean up to bring it back to its former condition. Typical services include board-up services for missing walls and windows, tarp-up on impacted roofs, water removal, smoke cleaning, and final cleaning and sanitizing.

Fire’s natural properties make it a destructive force that not only consumes but leaves lasting effects behind in its wake. Thankfully, a fire restoration professional in Cashiers, North Carolina, can help your business on the path to recovery.

How to get your Commercial Toilet to Stop Flushing

5/27/2019 (Permalink)

Toilet overflow can lead to water damage.

Dealing with a toilet overflow in Franklin, NC, can be overwhelming. Many toilets in commercial buildings are equipped with a flushometer to automatically flush the contents away. However, this device can cause the toilet to continually flush if something is wrong. If you are dealing with a continual flush, you may have to worry about water running out of the bowl. A commercial water damage expert can help you deal with any resulting water damage, but you may be able to avoid this issue if you can get the toilet to stop.

4 Steps to Avoid Your Toilet to Overflow

  1. Uncover the screwdriver slot. Most flushometers have a screwdriver spot for a flat head screwdriver. You may have to uncover this spot. Once you do, use a screwdriver to turn off the water coming from the flushometer.
  2. Remove the top lid. Once you have the water stopped, you need to make sure you won't be dealing with this toilet flood issue in the near future. Your toilet-fixing expert can use a wrench to remove the top lid of the flushometer. Some water may come out when you remove the cover.
  3. Clean the gasket. With the lid removed, you can now see the gasket. You may notice built up sediment or a clogged weep hole. This device should be able to stop a toilet, but if it is too dirty it may cause a toilet overflow.
  4. Get the flushometer ready again. After the gasket has been properly cleaned, you need to get it ready to function again. Replace the cover and top lid. Then turn the water back on.

Taking care of your commercial property means fixing toilet overflow issues and reacting quickly to other potential hazards. No matter what kind of water-related issue you have, you should make sure to react quickly to avoid major water damage to your business. Knowing who to call in a time of crisis can save you a lot of time.

Types of Businesses That Are Most Likely To Get Sued for Mold

4/10/2019 (Permalink)

No matter what type of business you own, preventing mold or quick remediation is the key to avoiding lawsuits.

Types Of Businesses That Are Most Likely To Get Sued For Mold

When you own commercial property in Murphy, NC you have an obligation to the people who work or live there to keep it in good condition. This, of course, requires cooperation from tenants, business managers and anyone hired to build or maintain the building. Failure to address a mold problem in a timely manner can affect the status of mold insurance claims as well as lead to lawsuits for various types of businesses.


People who own or manage properties with multi-family units are often susceptible to lawsuits when a mold infestation occurs. They may be sued due to various reasons, including:

  • Injury
  • Poor air quality
  • Property damage

Because the law requires landlords to maintain a habitable space for renters, failure to do so can leave them vulnerable. It is advisable for building managers to contact mold remediation specialists as soon as a fungus problem is discovered.


Professionals who oversee the construction of commercial property may also have to file mold insurance claims, particularly if they are sued for mold growth during or after the building is built. Any number of problems can cause water damage during construction, and this can lead to mold if it's not remedied quickly. It is in contractor's best interest to prevent mold by ensuring that the right kind of materials and proper techniques are used.


It is possible that employers can be sued over mold, too. Like landlords, employers are required to provide safe spaces for employees to work. The building must be able to be utilized for its intended use. Employers should stay on top of maintenance not only to provide the information needed for a mold claim but also to avoid issues with personnel.

Mold insurance claims may help building owners pay for remediation, but legal costs are typically covered by liability policies. No matter what type of business you own, preventing mold or quick remediation is the key to avoiding lawsuits.