Recent Water Damage Posts

How Do You Prevent a Water Damage?

11/1/2022 (Permalink)

Floor mats on wooden floor, equipment that extracts water Water damage in Franklin, NC

How Do You Avoid Water Damage?

Water damage is one of the most common disasters in homes. It can happen to anyone at any time. However, there are many ways that you can prevent water damage in your Franklin, NC home.

First, do your water damage prevention upfront before you even buy your home.

The first thing you should do is to check your property for leaks. If there are any, they must be fixed before you move in.

After that, check the property for mold and water damage. Make sure that there are no signs of flood damage as well. This can often be a problem with properties located near a creek or river in areas prone to flooding during heavy rainfalls and spring thaws.

If you notice any of these signs, contact an inspector immediately before buying the home so that they can determine whether there is anything structurally wrong with it (and thus something worth fixing prior to purchase). You’ll also want to make sure that any necessary repairs have been done already (you don't want to buy a house only after finding out there's mold growing everywhere) and that proper measures have been taken against future damage by ensuring insulation around pipes or other essential household.

Second, call SERVPRO of Nantahala and have them come out and inspect your home.

The second thing that you can do is to call SERVPRO of Nantahala, or another water damage restoration company and have them come out and inspect your home. They're going to be able to see all the damage that has occurred and then they'll give you a free estimate on how much it will cost to dry out your home. Once they have inspected your property, they can help you get started on getting things repaired quickly so that you can move back in as soon as possible.

Third, have some sort of insurance in place.

Number Three is to have some sort of insurance in place, whether it's through your homeowners policy or a different policy that can protect you from water damages as well as fires.

Talk with your insurance company about what kind of coverage you have and how much coverage you need. The more assets that require protection against water damage and fire, the more coverage will be needed. If there's any doubt about whether your home has adequate fire or flood insurance, contact an agent today!

Fourth, check the pipes in between the furnace and the hot water heater.

  • Now if you've got an older home, those pipes can get cold. And if they're not insulated properly or they are touching each other, then you can get a freeze there and then when that happens it'll burst your pipe. So, you want to make sure that there's plenty of space between them so it doesn't happen again.
  • Also make sure there isn't any water around those pipes because if there is, then it's going to freeze during those cold winter months and burst your pipe too. So, we recommend having an electric heater running down here too just so that keeps everything nice and warm so nothing freezes up on us when we're not looking for these things!

Fifth, make sure that your hot water heater is protected and up to code.

One of the most common causes of hot water heaters bursting is when they're not properly protected. So, generally, you should make sure that:

  • The shut off valve on your hot water heater is in good working order and that it's located near where the tank is installed. This will allow you to easily turn off the flow of water if there's a leak or other problem with your unit.
  • Your drain for draining out excess water from your tank has a trap and isn't connected to any sewer pipes—this can cause serious problems if not done correctly!

How Do You Prevent a Water Damage?

You know how to prevent a water damage, so now you can put your new knowledge to good use. The next time you see those pesky puddles forming in the bathroom or kitchen, don't panic! Instead of reaching for the phone and calling SERVPRO of Nantahala NC, follow these 3 tips:

  • Check the pipes between the furnace and hot water heater.
  • Make sure your hot water heater is protected and up to code.
  • Have insurance in place.

Hopefully, you have a better understanding of how to prevent water damage. As you can see, there are many things you can do to protect your home and prevent water damage from occurring.

Avoid Water Damage Claims With These 4 Maintenance Tips

6/25/2022 (Permalink)

Office furniture in the corridor of a building, floor is wet and with mud Water damage in a building in Whittier, NC.

Four Ways To Avoid Water Damage Claims

Filing a business claim after any water-related incident can help cover the costs while your Whittier, NC, location is repaired. However, there is a chance you may not qualify and still need to pay part of the bill. Additionally, the damage can interrupt or slow down your normal operations. Continue reading to learn how to prevent these events.  

1. Shut Off the Valve After a Pipe Break
While a fast response to excess humidity or water is necessary, a leaking or broken pipe can quickly escalate to flooding. You and your employees should know where to locate and how to operate the building's main shutoff valve. Shutting off the valve can temporarily stop the water flow until the problem is resolved. 

2. Keep Your Drainage System Clear 
Your building's drainage system is essential for diverting precipitation towards a safe location. When leaves, branches and other debris block it, the water can build up and damage the roof and walls, necessitating a business claim. Regular inspection and cleaning of your gutters, downspouts and other drainage paths by experienced professionals can effectively prevent these situations.

3. Seal All Visible Cracks and Holes 
The foundation of your building is not immune to cracks, gaps, and holes. These unplanned openings can allow water and high humidity to enter the building and affect anything inside. Additionally, freezing air can enter and damage the pipes, leading to more damage. Seal these breaches with caulk, foam insulation and weather stripping to protect your business. 

4. Maintain the Building's Rooftop
A strong rooftop is crucial for the well-being of your property. Accumulated water or snow can weaken the structure and seep into the building, while the formation of ice dams can block your drainage and create further problems. Schedule inspections and maintenance by roofing professionals and keep track of the roof's load limits. 
Although you will need a business claim to obtain help from a water damage remediation team, it is ideal to prevent this scenario. Enact the necessary strategies to keep your property safe from destruction. 

Remember These 4 Things When Filing a Water Damage Claim

5/19/2022 (Permalink)

Floor mats on wooden flooring To save these residential floors in Franklin, NC from water damage, we put our floormats to work!

Filing a Water Damage Claim

If bursting pipes have created damage in your Tuckasegee, NC, home then you'll want to get compensation from your insurance company. After all, that's why you make those monthly premium payments. Here are some things to keep in mind when filing a claim.

1. Study Your Policy To Know What It Covers
Different insurance policies reimburse you for different types of damage, so the first thing you should do is read your insurance policy carefully to see what's covered. It's important to know what you're entitled to before you call the insurance company.

2. Contact Your Insurance Agent
When bursting pipes damage your home, let your insurance agent know as quickly as possible. You'll also need to save all receipts whenever you hire someone to fix a broken pipe or do other repairs on your home. Contact restoration specialists to repair any flooding damage and prevent the growth of mold. Document all of the work done.

3. Realize That Claims for Gradual Water Damage Are Often Denied
Damage to your home from bursting pipes is typically noticed right away and files are claimed. However, slow leaks from old pipes or cracks in the basement can bring on gradual damage. As a homeowner, it's your responsibility to maintain your home. If the harm is due to your neglect, the insurance company will likely deny your claim. Talk with your agent to see what is covered.


4. If Your Claim is Denied, Contact Your State Insurance Board
If your insurance company denies your claim and you feel you are entitled to be reimbursed, contact the state insurance board. They may be able to remediate the situation.
Damage to your home from a flood can be devastating, but by filing a claim and contacting the professionals as well as documenting everything, you can restore your home.

How Can Wet Documents Be Restored?

3/19/2022 (Permalink)

Office building, boxes with documents wet on the floor. Water damage in an office building Floodwater causes damage to documents and contents inside an office building.

Water Restoration for Documents

If your building floods, there’s a chance that some of your most important documents could be damaged. Losing key records, original documents, books, and photos can be one of the most devastating effects of flooding. Fortunately, with specialized technology and innovative techniques, restoration professionals can often salvage and even restore wet documents.

1. Transfer to Restoration Facility

First, a document restoration team transfers wet and water-damaged documents to a secure restoration facility. These facilities are typically subject to 24-hour surveillance and are managed by HIPAA-Master-certified restoration technicians. Once they arrive at the restoration facility, water-damaged documents, and paper goods are carefully separated, inventoried, and cataloged to ensure nothing is misplaced or out of order.

2. Freeze-Drying

Next, restoration specialists use a unique vacuum freeze-drying process to dry the documents. This process is the same method that the U.S. Library of Congress uses for valuable books and historic documents and is the only document restoration process that is currently approved by the National Archives and Records Administration.
This specialized document drying technique can be used to safely restore many types of wet documents and paper goods, such as:

  • Books
  • Files
  • Photographs
  • Maps
  • Magazines
  • Manuscripts
  • Blueprints
  • Film and microfiche
  • Parchment
  • X-Rays
  • Negatives

3. Gamma Irradiation

Most floodwater contains at least some contaminants, such as dirt, pesticides, bacteria, chemicals, and viruses. These contaminants may not be visible to the naked eye, but they can penetrate documents and cause ongoing damage. Restoration professionals use a state-of-the-art gamma irradiation procedure to clean, sterilize, and deodorize important documents without causing further damage.

4. Digitizing

Finally, the document restoration team carefully scans each document to create a high-quality digital copy. These digital versions are then added to the initial computerized inventory and cross-referenced, creating a convenient and searchable document catalog.
If a flooded building leaves you with wet documents, all is not necessarily lost. Contact an experienced document restoration company near  Cashiers, NC, right away for the best chance at restoring these valuable items.

Flood Damage and Frozen Pipes: 3 Important Insurance Facts for

1/26/2022 (Permalink)

Flood cuts performed on a drywall and drying equipment placed on damaged area Drying up a house that has suffered from flooding.

Learning the Details of Your Coverage

Investing in homeowner’s insurance can protect your Murphy, NC, home when unexpected disaster strikes. However, when it comes to flooding, you may worry about gaps in your coverage and which circumstances are covered. Some instances, such as flooding as a result of a burst water pipe during cold weather may allow you to file an insurance claim; however, it is important to understand what you can expect as far as how much of the damage will be covered and what you might have to pay for out of pocket.

1. Preventative Measures Can Affect Coverage

Some insurance companies require that you take preventative measures to prevent frozen pipes. For example, insulating them in cold weather and performing regular maintenance that keeps them in good working order may be necessary for filing an insurance claim in the event of a pipe break. It is wise to understand the terms of your insurance coverage so you can take steps to comply.

2. Affected Surroundings Are Usually Covered

Because water damage from a burst pipe can be significant, your homeowner’s insurance will likely cover affected surfaces such as ruined flooring, soaked drywall and wood cabinets. If any building material needs to be removed in order to access frozen pipes, you might be compensated for this too, especially if the temperature plummeted unexpectedly and you did not have the opportunity to insulate them.

3. Pipe Repair Costs Are Typically Not Covered

While your insurance company may help you cover costs for a flood damage and restoration service to come in and repair floors, walls and other structures, you will likely have to pay a plumber out of pocket when it comes to repairing the broken pipe itself. Since this can be a considerable expense, it is a good idea to have a plan in place and to retain the services of a trusted professional before this type of problem occurs.

Being able to file insurance claim when a frozen water pipe breaks and damages your Murphy, NC, home can give you peace of mind during such an incident. However, it is wise to learn the details of your coverage so you are prepared in the face of an indoor winter flood.

3 Ways You Can Prepare for an Insurance Adjustor’s Visit After a Flood

12/28/2021 (Permalink)

staircase of a house completely flooded during the river flooding Flooding can cause a surprising amount of damage to your Highlands, NC, home.

Prepare for an Insurance Adjustor’s Visit After a Flood

Flooding can cause a surprising amount of damage to your Highlands, NC, home. From having contaminated water drained away to assessing structural damage, the road to recovery and restoration can be difficult. However, knowing how prepare for a visit from your insurance company’s home adjuster can make filing a claim simpler and get you the money needed to cover the cost of repairs without frustrating delays.

1. Leave Items Where They Are

While it might be tempting to retrieve treasured items from flooded rooms or throw away damaged ones, it is a good idea to leave them where they are until the adjuster arrives. This allows him or her to see the damage as is. Take photos beforehand or take a video tour of the damage if it is safe to do so. It may be difficult to face the damage; however, leaving your home untouched after a flood can result in a more accurate repair estimate.

2. Create an Inventory

Once you tour your home, you can help the home adjuster by creating an inventory of damaged items and their worth. Include electronics, furniture or collections that have been appraised previously, such as sports memorabilia. Include prices if you can, but if any receipts have been destroyed by the flood, you can list amounts from memory or by pricing similar items. A flood damage and restoration company may be able to help you with the removal and estimated costs of repair for some items.

3. Get Contractor’s Estimates

You may be able to file an insurance claim with your adjuster with more speed if you reach out to a few building contractors and get estimates for repair costs. Make copies of their findings and submit one to the adjuster so he or she can include it in the detailed report.

Flood damage to your Highlands, NC, home can be difficult to handle. However, when you understand effective ways to help your home adjuster, the road to recovery can be a smoother one.

What To Do When Light Fixtures Drip Water

11/19/2021 (Permalink)

Water dripping from a light fixture Water in light fixtures can be securely removed and replaced by an electrician.

What To Do If I Have Water Dripping From My Light Fixture?

A burst pipe in your ceiling or roof leak may not be apparent until water starts to pool or drip from light fixtures. Follow these three steps as soon as you notice water in light fixtures in your home in Tuckasegee, NC.

1. Know the Risks

Charged particles in water conduct electricity. You may receive a shock if you attempt to handle a fixture or even turn off the switch. Shut off the power at the breaker box or service panel for your home and use a non-contact voltage tester on dry electrical sources elsewhere in the residence to confirm that the electricity is off. If you don't have a meter on hand, shut off the power and call an electrician.

2. Fix the Source of the Problem

If the leak in your ceiling and water in light fixtures is due to a broken pipe, turn off the water at the main shutoff valve. This can mitigate damage until a plumber and electrician arrive. If a roof leak is the culprit, contact a roofer. You may also want to hire a residential water damage restoration firm to provide cleanup and ensure that secondary damage, such as mold, does not develop.

3. Address the Damage

Even after resolving the cause of a leak, you should not attempt to repair or replace any light fixtures exposed to water. You may want to eliminate any water that has pooled in the ceiling, which can cause ceiling damage. Place a large bucket or trash can with wheels under a ceiling bulge and pierce the bulge with a sharp object to reduce weight and pressure.

An electrician can safely remove water in light fixtures and replace these fixtures. Electrical wires can develop corrosion that can lead to electrical shorts or fires, so it is best to replace any lighting that has been exposed to water.

5 Steps to Minimize Interruption Loss From Water Damage

9/13/2021 (Permalink)

Water damage to ceiling. Repairs are an unfortunate reality when flooding occurs at your business.

Your business in Nantahala, NC, can face losses from a water-related incident other than just the cost of repairs. Operations are likely impacted for the foreseeable future if a commercial property is closed off for servicing. By following these five steps, you can prepare your business well to minimize losses from flooding.

1. Evaluate Your Business’ Circumstances and Risks

Your business has a unique set of risks to take into consideration. By meeting with every sector of your business for input, you can create a comprehensive plan of considerations for handling water damage. The risks should be triaged, but every smaller risk should be countered with a simpler rundown of what should be done.

2. Become Familiar With Your Insurance

Any business interruption coverage needs specific criteria met to pay out. Typically, it will cover damage to your property leading to temporary closure or inaccessibility. Every policy offers different limits and exceptions. If there are explicit exceptions in your policy, you should plan an alternative to handle those emergencies.

3. Don’t Allow an Interruption to Occur With Prevention’s Help

Preventative measures are helpful for stopping both small and large water damage. Regular maintenance can catch any leaky or broken pipe that could inevitably lead to flooding. Without a source of leaking water to damage your business, you can stop an interruption from happening.

4. Prepare Templates for Simplified Communication

Acting quickly to start the process is important for mitigating losses for business operations. You should have templates prepared beforehand to inform every employee and business partner of your situation. These finalized messages should be readily available to immediately deploy when disaster strikes.

5. Finalize Your Plan

An emergency plan should include what to do to ensure operations can continue in the absence of your commercial building. This includes backup of important computer data and working out with business partners how to best serve them in a potential emergency.

Repairs are an unfortunate reality when flooding occurs at your business. An expert water damage restoration service can make your building operable again once it’s fully treated. Planning ahead and minimizing your interruption losses while your building is repaired will ultimately save you money and time.

How to Flush Your Water Heater

6/28/2021 (Permalink)

Hand attaches hose to a home water heater to perform maintenance Maintain your water heater.

As a homeowner, you have a lot of work to do to keep your Tuckasegee, NC, home in top condition. One of these tasks is to correctly maintain your water heater. By routinely flushing sediment buildup from the tank, you may eliminate the possibility of expensive damages and the need to replace the heater.

What You Need

A water heater flush is a simple task that can usually be completed within a single afternoon. To complete this chore, you'll need just a few things:

  • A screwdriver
  • A garden hose
  • An appropriate drainage area

Step One: Turn Off the Heater

To complete this step, you'll either turn off the gas to extinguish the pilot to a gas heater or switch the circuit to turn off the line of electricity going to an electric water heater.

Step Two: Prepare for Draining

Locate the drain valve on the heater, and connect the garden hose. Run the other end of the hose to your drainage area. This space should be appropriate for the flow of water and the sediment that exists in the tank. It's best to wear gloves to protect yourself from hot heater components and water. If you don't have an appropriate drainage location, contact a professional.

Step Three: Open the Drain Valve

The water should flow smoothly for several minutes. Turn on the hot water faucet at your kitchen sink to aid the smooth flow of water. After several minutes, turn off the water supply valve. When the water flow stops, you can turn the water supply valve on for a second flush.

Step Four: Close Valves and Turn Water On

When the water and sediment have all drained from the tank, you can turn the water supply back on. You'll know that the water tank is full and operating properly when the flow of water from your open kitchen faucet is consistent and smooth.

Step Five: Turn the Power Back On

After the water heater tank is completely full, return power to the heater. You may need to turn on a heating element separately.

Avoid Major Plumbing Damage by Identifying Early Warning Signs

3/12/2021 (Permalink)

Split drainage pipe caused by ingress of tree roots in Franklin, NC. Tree roots can affect your plumbing pipes.

As a property owner in Franklin, NC, there are sure to be some maintenance issues that are more problematic than others, such as a blocked sewer. While many tasks can be handled without much fuss, trouble with any part of the plumbing system can be messy, unpleasant, and much bigger than they originally appear.

Identify Common Plumbing System Issues

If you've been involved with commercial property maintenance for a couple of years or more, you may recognize some of the most common plumbing-related problems:

A blocked sewer line could result in raw sewage flowing into your property through the drains. Some of the first warnings that the sewer line is blocked include percolation in the toilets and water seeping out of basement level floor drains.
Clogged pipes often happen when items are flushed down the toilet or rinsed down sink drains. In addition to causing a toilet overflow, tough clogs may lead to damaged pipes and leaks along the plumbing line. You can recognize this type of problem when water doesn't drain appropriately.
Cracks and other types of foundation damage may be linked to trouble in the plumbing system. Sometimes, the cracks are the result of tree roots or soil displacement. Both of these issues can affect your plumbing pipes, so it's best to inspect the cracks and find out why they've appeared.
Water damage is often the result of pipe breaks and leaks. Pipes may break because of normal wear and tear, mistakes made during installation, the use of cheap materials, or pests living within the building. Whatever the cause of the burst pipes, it's important to recognize reduced water pressure, building walls, loose ceiling tiles, or water stains.

A quick response is the best way to avoid further trouble and expensive repairs. When plumbing problems affect your commercial property, water damage cleanup and repair professionals can quickly resolve the issue and complete any necessary repairs.

Recognize Major Areas of Concern
As a maintenance professional, you know that some repair jobs require more time and energy than others. Make sure you know how to recognize major plumbing issues, such as a blocked sewer pipe, so you can take quick actions to avoid further damage.

3 Water-Susceptible Materials and How Pros Deal With Them

3/12/2021 (Permalink)

Floor mat system extracting water from wooden floor in Franklin, NC Floormats working after water damage in a Franklin, NC residence.

3 Water-Susceptible Materials and How Pros Deal With Them

Has your home in Franklin, NC, suffered water damage? If swelling wood is an issue for you, it's best to contact a water damage restoration professional. The pros follow a few simple steps to get your home back to normal as soon as possible.

1. Drywall and Real Wood
Both of these materials are dried and saved using different kinds of equipment. Fans are used to circulate air and prevent mold from stagnation. Hidden moisture pockets are detected with special infrared imaging devices and all rooms are dried with dehumidifiers to also combat future mold growth. Rest assured that any family heirlooms or other precious materials made of real wood are safe from all but the most severe water damage.

2. Cabinets and Subfloors
Due to the nature of subfloors and many cabinets, these cannot be dried by the means listed above. Because both are made from plywood or other particle and composite sawdust mixtures, the water stays trapped and is very difficult to evaporate. Additionally, any glue used to hold the wood together during the manufacturing process disintegrates in water. To avoid swelling wood and long-term structural damage, these fixtures must be torn out and replaced.

3. Furniture
Though the process is a bit different from the steps for drywall and swelling wood, most materials of vinyl and leather are salvageable. In the best of cases, there is no evidence of any water damage as long as professionals get to your home and start work quickly. The only catch is that any piece of furniture with a composite frame — the same sawdust material that plywood is made from — is likely to fall apart as water weakens the glue. These pieces cannot be dried and must be replaced or else they can cause mold growth.
Whether the culprit was a supply line or a natural disaster, an expert helps restore your home quickly and efficiently. Plan for professional service after a water pipe repair or other disasters.

Toilet Leaking at the Base? Here's How To Fix It

12/28/2020 (Permalink)

Leakage of water from a toilet due to blockage of the pipe in Franklin, NC A leaking toilet can be easy to fix

Toilet Leaking at the Base? Here's How To Fix It

If you find water around the base of your toilet in Franklin, NC, you might think you're in for major repairs. A leaking toilet, however, can be easy to fix. It's important to clean up the water and repair the leak to avoid water damage. If you have damage, a commercial restoration company can help you with the drying process and make repairs.


Check the Source
To see where the water is coming from, dry the toilet and floor and watch for a new puddle to appear. See if the puddle comes from the toilet base and not from another source, such as:

  • Sweating bowl
  • Crack in the tank
  • Shutoff valve
  • Supply tube


Fix the Leak
You might be able to stop the bathroom leak by tightening the closet bolts. First, pry off the bolt caps. Without using too much pressure, tighten each bolt gradually with a wrench.
Many times, leaks happen when the wax seal around the toilet base fails. A properly installed wax ring will last a long time. However, wax rings can dry out or crumble and need replacement.
Turn off the water supply to the leaking toilet. Flush it to remove water, using a cup, sponge or wet/dry vacuum to dry it completely. Disconnect the water-supply tube and loosen the closet bolts. Rock the toilet back and forth to loosen the wax ring, then set the toilet aside. Scrape the old ring from the toilet and flange. If the flange is cracked, it may be causing the leak and will need repairing or replacement.


Replace the Toilet
Place the new wax gasket on the flange, centering it carefully. Lower the toilet onto the wax ring and use your weight to compress it. Alternately tighten the closet bolts, pressing on the gasket again occasionally as you do so. Then, snap on the bolt caps, reattach the water-supply tube and turn on the water. Test for leaks with a couple of flushes.
Fixing your leaking toilet is usually a simple and inexpensive process. If you're having trouble fixing it or if your flange is broken, consider calling a plumber for assistance.

When Your Insurance Will or Won't Cover Your Broken Pipes

11/23/2020 (Permalink)

Rusty burst pipe spraying water after freezing in winter. Broken pipes are often the culprit

Anyone who has ever had a flood in their Franklin, NC, home knows how devastating it can be. If you don't discover this problem right away, the damage can be extensive. Broken pipes are often the culprit. Cleaning up after such flooding can be expensive. Fortunately, your homeowner's insurance may cover these costs as well as what it will take to repair or replace the pipes. You should understand your policy and also know when insurance providers will cover broken pipes and when you will be on your own.

Insurance Claim Denials

A broken pipe can be a tricky issue when it comes to filing an insurance claim. In the following situations, you would need supplemental flooding insurance or would not have any coverage at all for the damage and cleanup:

  • If you deliberately damage the pipes
  • If the pipes break because you failed to perform routine maintenance
  • If you knew about a leak or other pipe damage repair or replaced the pipe

Unexpected, Sudden Problems
You could do your part to take care of your home's plumbing but still have issues with the pipes. If there is a flood because of a pipe burst, despite your best efforts, your insurance company should honor any claim you make.

Defective Plumbing
Even newer homes can have flooding from a broken pipe. If the pipes break because of substandard materials or poor installation, your insurance coverage should take care of any cleanup and fix broken pipe.

Vandalism, Sabotage
Insurance companies will cover any type of water damage that comes as a result of mischievous behavior. If someone breaks into your home and destroys the plumbing, including the pipes, you should be able to file a claim.
Cleaning up after a flood can be costly and time-consuming, especially if a broken pipe is the cause. You can have peace of mind knowing that your insurance plan can often help pay for the costs of hiring a professional water cleanup crew.

Filing an Insurance Claim for Home Water Damage

10/13/2020 (Permalink)

Insurance claims form Once you’ve determined that you’ll make a claim, fill out any forms right away

Why Does Water Damage Occur?

Water damage to a home in Franklin, NC, often happens unexpectedly. It can be extensive enough that you will need to file an insurance claim.
Water damage can occur for many reasons, including:

  • Flood
  • Pipe burst
  • Burglary or vandalism
  • Broken appliance

Here are the steps you should take to file a water damage claim.

Report Any Crime to the Police
If your home has been vandalized or broken into, notify the police right away. When a report is available, obtain a copy along with the names of the officers who assisted you. This information may be helpful when filing your insurance claim.

Call Your Insurance Agent
As soon as you can, call your agent to file a claim. Be sure to ask if flood or water damage is covered. You will also need to find out whether the claim will exceed the deductible amount. Ask how long it will take to process the claim, and if you need to obtain estimates for repairs. If you need to leave temporarily, check on coverage for living expenses.

Fill Out Claim Forms
Once you’ve determined that you’ll make a claim, fill out any forms right away to avoid delays in processing. By law, your insurance company has a certain amount of time to send you the forms.

Get Ready for the Insurance Adjuster
Your insurance company will probably send an adjuster to inspect the water damage. He or she will ask questions about the event and inspect the area in need of repair. Be sure to have handy any relevant paperwork and a list of damaged items.

Make Immediate Repairs
You may need to make some repairs right away or hire a water damage repair company. Keep any replaced parts and receipts in case the adjuster needs to see them.
While it may feel overwhelming to deal with an insurance claim in Franklin, NC, due to flood, pipe burst or other water damage, your insurance company can assist you through every step of the process.

3 Reasons To Hire a Certified Water Damage Expert

9/9/2020 (Permalink)

drying equipment in a building Water damage cleanup services in Tuckasegee, NC

Here Are Three Reasons To Hire A Commercial Drying Specialist

Water damage is especially harmful to commercial buildings due to the large amount of space affected. Any time you have a storm, flood, or fire, there is the potential risk for water damage. Fortunately, there are people who have been educated, trained, and certified to handle water clean up.
One certification provided through the Institute of Inspection Cleaning and Restoration Certification is called Commercial Drying Specialist. An individual who earns this certification has gone through extensive training to properly and effectively handle your water situation in a timely manner. 

1. Superior Training
In addition to a natural disaster, other causes of water damage include a broken pipe, a leaking water heater, an overflowing toilet, and sewage backup. No matter what led to the water damage in your commercial property, a certified drying specialist has the training necessary to handle water clean up by inspecting, extracting, drying, and restoring your building.

2. Efficient Strategies
The ideal place for mold to grow is anywhere there is a water source. A hurricane, leaking appliance or broken pipe can create an environment where mold begins to grow in as little as 48-72 hours. With no time to spare, it’s important to contact a restoration company that has certified technicians who can handle your emergency situation efficiently and as quickly as possible.

3. Reduced Damage Costs
Another reason to hire a certified restoration company is to reduce damage costs. Water spreads rapidly, so it’s imperative that you work with technicians who can stop the flow and minimize damage. A restoration company that is available 24 hours a day and seven days a week can mitigate water issues before they get too expensive.
Water clean up in your Tuckasegee, NC, commercial building will be easier and less expensive when you act fast to bring in a restoration company. Certified restoration specialists have the training and tools necessary to restore your building from all kinds of damage.

Consider These Cleaning Tips for Your Water Damaged Possessions

6/3/2020 (Permalink)

Bright morning sun in the open window through the curtains Open windows in your home to improve airflow

Consider These Cleaning Tips for Your Water Damaged Possessions

No matter the source of water in a home, from natural flooding to a broken pipe, there is a chance it will damage your prized valuables. Handling water damage is a delicate endeavor, so you may need to follow specific strategies. As you clean your possessions, remember that water damage repair specialists have the appropriate experience and equipment to produce the best results.

Rely on Air Drying
One of the safest options for treating water damage is simple air drying. Most items in your Ellijay, NC, household can be effectively dried.

Leather and other organic materials
Books, documents, photographs, and papers
Clothes and textiles
Paintings and portraits

Avoid damaging your valuables by drying them too fast via sunlight. Instead, keep the process indoors by opening windows and using fans to improve your home's airflow. Repair specialists also offer dry cleaning services for these materials and heirlooms.

Use Disinfectant on Mold and Mildew
Another consequence of having too much water in a home is the increased humidity that encourages mold and mildew growth. These organisms damages items in a unique way that is difficult to remove and causes the spores to spread throughout your home. Only disinfectants can remove mold on everything but paper items. While there are disinfectant products and equipment you can purchase, a mold remediation technician is best prepared for the task.

Handle Documents Carefully
Letters, photographs, books, and other paper documents become extremely fragile when they are damaged by water, so handle them carefully. Soaked papers can be air-dried, but if the damage is extensive, you can refrigerate them to stabilize them until a professional handles the situation. Avoid pulling photos that are stuck together and instead expose them to clean water until they can be separated, then dry them.
Damage caused by water in a home can weaken your most delicate heirlooms and possessions. Consult repair professionals and follow these procedures to recover as much of these items as possible.

The Value of Business Insurance for Water Damage

5/14/2020 (Permalink)

a young man in suit in his office showing an insurance policy and pointing with a pen where the policyholder must to sign It is hard to survive a big disaster without insurance

A business owner or property manager could face the challenge of water damage at some point in a long career. Storms, floods, and plumbing problems are among the most common sources of water coming into areas where it does not belong. Each situation is unique and some problems may even threaten the existence of your business. It is important to know how to position your company to survive a disaster. The services of a local water remediation company in Sylva, NC, offer a number of benefits. A team of technicians can arrive to your property fast, often in as little as a couple of hours, and get to work limiting damages and accelerating recovery.

The Benefits of Commercial Property Insurance

It is hard to survive a big disaster without insurance. When it comes to water damage, a robust insurance policy has the potential to help in the following ways:

  • Payment for damages associated with storms and leaks
  • Reimbursement for approved water cleanup expenses
  • Coverage for accidental fire sprinkler discharges
  • Payment for damages to equipment and inventory

In general, a standard commercial policy will not pay for losses due to flooding. This is the province of FEMA's National Flood Insurance Program, the main source of flood insurance for businesses and homeowners.

The Benefits of Professional Cleanup
No two situations of water damage are exactly the same. A quality water mitigation company employs technicians who have the training to think clearly and assess each situation, whether the damage is from broken pipes or a blocked sewer line. The resources needed may differ slightly for each situation, but the overall process remains the same: inspection and assessment, water removal and extraction, drying, cleaning, and sanitizing and restoration of damaged items. A comprehensive cleanup even extends to sensitive material such as documents, photographs, and paintings. If the problem is large, outside resources can be called in to speed up recovery.

Long-lasting Supply Lines Still Need Maintenance

2/21/2020 (Permalink)

natural gas Split Gas Line to Gas worktop near the hob If supply line damage occurs, getting the repairs done quickly is vital

When it comes to plumbing, most people can have confidence that the system in their Andrews, NC, home will work as it should for years, possibly decades, without major repairs. If supply line damage rears its ugly head, nipping it in the bud early can help you avoid extensive damage that requires the assistance of a water mediation expert.

Component Integrity

If a bathroom leak happens, there are a number of potential culprits. Topping that list is usually the toilet or faucet. Considering that the main types of supply lines – including brass, copper, PVC and galvanized steel – can potentially last for 70 or more years, a supply line leak tends to be rarer. While the pipes may stand the test of time, the additional components involved may not. Checking the following can help you narrow down the leak source.

Loose Nuts or Cracked Threads – Nuts and threads can lose their integrity. A loose nut creates a weak spot for water to go where it shouldn’t. If the nut is too tight, it can result in the threads cracking.
Threads – Some pipe threads have a coating to ensure the pipe remains watertight while other pipes use a plastic washer. Over time these parts can become damaged or the sealant can begin to spread or not function properly.
Crimp Collars – This small part can be prone to corrosion, cracking or breaking.
Punctures and Cracks – While not common, supply lines can be accidentally punctured or cracked during other repairs.

Quick Repairs

If supply line damage occurs, getting the repairs done quickly is vital. Adding a plumbing inspection routine to your household maintenance plan can help ensure the unexpected doesn’t happen. Although supply lines don’t need to be replaced often, any time you install a new fixture or toilet it’s a good idea to update attached piping for peace of mind.
Supply line damage can be tricky. Keeping in tune with your home is a way to avoid costly repairs. If severe damage happens, call the experts to make it “Like it never even happened.”

Potential Damage Caused by Water Leaks

1/30/2020 (Permalink)

Air movers placed on baseboards, hallway of a commercial building Commercial water loss in Cashiers, NC

Potential Damage Caused by Water Leaks

Excess water is one of the most common causes of damage in commercial buildings. Anything from a leaky faucet to damaged pipes can cause problems. Taking good care of your plumbing can help you avoid some of the potential pitfalls associated with leaks.

Structural Damage

The first place you are likely to see issues caused by leaking pipes is in the surrounding area. There are several signs to watch out for:

  • Dark, wet patches on ceilings
  • Bulging walls
  • Buckling floorboards

If you see something in the structure of your building that looks unusual, it is a good idea to inspect it to make sure you don't have a water leak. Water restoration experts in Cashiers, NC, can repair the damaged walls, ceilings, and floors so that the problem doesn't get worse.

Equipment Damage

Flooding often affects more than just the basic structure of the building. Electronic equipment is particularly sensitive to excess moisture. Water mitigation often involves restoring or replacing computers and office equipment. Damaged pipes can also cause damage to your fire or alarm system. Technicians must inspect everything thoroughly and test after remediation is finished to make sure that all equipment is in good working order.

Secondary Damage

Another issue closely related to water loss is the potential for secondary damage. It's important to call in the experts as soon as you know you need water mitigation in your building. The sooner technicians can start on repairs, the less likely you are to have mold growth or further water damage. If parts of your building do mold, it may cost you more money and take more time to restore your property to its original state.
There are many different types of water loss that damaged pipes can cause. Of course, prevention is the best, but if you keep an eye out for signs of damage, you can often stop water loss before it gets out of hand.

3 Signs It's Time To Change Bathroom Water Supply Lines

12/9/2019 (Permalink)

Water piping tube installed externally along the bathroom wall Old bathroom supply line

Three Signs to Look Out For That It's Time to Replace Your Bathroom's Supply Lines

You’re not likely to think about the supply lines connected to your faucet or toilet when they are functioning as they should, but an unexpected bathroom leak due to unnoticed supply line damage can result in extensive water damage requiring the assistance of a water damage cleanup expert. Here are three signs to look out for that it’s time to replace your bathroom’s supply lines.

1. You Notice a Leak
There are several causes of a supply line leak to look out for, including:

  • Loose nuts or cracked threads
  • Freezing temperatures
  • Punctures or cracking
  • Corroded components

Rather than trying to repair broken lines, it is typically best to replace damaged lines as a precaution. While water pooling underneath the toilet or faucet is an obvious sign of a bathroom leak, you should also be aware of rust or higher than normal water bills.

2. Your Supply Lines are Getting Old

If your water supply lines are not functioning as they should, it is possible they are reaching the end of their lifespan. As lines are consistently exposed to varying water temperatures and materials begin to wear down, the potential of supply line damage or failure increases. You will want to consider the material of your supply lines when deciding if a replacement is long overdue. Typically, plastic supply lines have a much shorter life expectancy than other tougher materials, such as braided steel or copper.

3. You Are Replacing Other Bathroom Fixtures

If you are replacing your toilet or faucet, you should replace water lines as well. In the process of replacing fixtures, you may disturb the rubber seal, which can lead to issues down the line.
To avoid a catastrophe in your home in Sylva, NC, such as destroyed flooring, mold growth or even damage to ceilings if the bathroom is located on the top floor, always watch out for signs of supply line damage. Don’t delay in fixing issues, and contact a professional to help with the installation process if necessary.

3 Factors That Can Increase the Chances of Flooding in Your Basement

10/17/2019 (Permalink)

Cracked foundation If you have a cracked foundation in your home you should get it fixed to avoid any flooding in your basement

3 Factors That Can Increase the Chances of Flooding in Your Basement

Some homeowners in Hayesville, NC, experience the occasional basement flood more often than others. Homes where lower-level flooding happens regularly often show signs of at least one of the following factors.

Shoddy Work

If corners were cut during construction, it's likely that your basement will bear the consequences. Water damage experts recommend that you inspect your home for problems that need to be fixed:

  • Bad seals on basement floors and walls
  • Improperly positioned downspouts that direct water toward the house rather than away from it
  • Cracks in the foundation

Some of these problems may be expensive to fix, but doing so can save you more money in flood repairs in the long run.

Clogged Drainage

Regular home maintenance is important. It's more than just making your home look nice, though. Keeping your gutters clean can help your drainage system work properly during a heavy rainstorm. If they are clogged, water is likely to run down the side of your house, resulting in a basement flood. Cleaning the debris out of your gutters on a regular basis, particularly in the fall when leaves tend to gather there, not only looks good but also protects your home.

Poor Site Planning

A tendency toward basement flooding may go as far back as when the site for your home was chosen. If it was built in a low-lying area, you may have a flooded basement every time a big storm comes your way. Over time, sediment can build up to create a barrier against floodwaters. Until that happens, however, you can build up terraces in your landscaping plan to redirect the water's flow elsewhere.
Several factors can contribute to flooding on the lower levels of your home, and you may not be aware that any of them are a problem until the first flood happens. Your home may not be resistant to a basement flood now, but there are several things you can do to decrease your chances of water damage in the future

Minimizing Damage to Your Home After a Water Leak

8/26/2019 (Permalink)

Flooding from heavy rain

Water damage in the home can be a costly incident that may not necessarily end once the water dries. While some causes may seem minor at first, it could be an indication of a bigger problem which, in turn, can lead to destructive mold growth, weakening of the structure of the area, and ruined furniture. Once the source of the issue is resolved, it is important to consult experts to assess the full extent of the damage.

Sources of Water Leaks and Damage

Water is one of the most powerful and destructive forces of nature that no man-made structure can withstand indefinitely. As such, water can easily enter the home and cause damage due to a number of reasons, including:

  • Flooding from heavy rain, hurricanes, melting snow, and other acts of nature
  • Broken pipes, which can be particularly difficult if the break occurs inside the home’s walls
  • Leaks in the roof, windows, or doors that allow moisture into the home even during light rain
  • Faulty or broken appliances such as dishwashers, toilets, sinks, and washing machines

Steps to Mitigate Damage from Water Leaks

Once the source of the problem has been identified, work must be done to fix the issue. While this is happening, it is also vital to assess the level of damage in your Franklin, NC home. The water damage restoration process begins with an assessment of the area to determine the best course of action to minimize long-term issues. The water cleanup process is next. Water is extracted from all affected areas, including walls, carpeting, and other porous areas that absorb excess water. The area is then dried, taking special care to remove humidity from the area to prevent mold growth and further structural damage. Finally, affected areas and personal belongings are sanitized and repaired when needed.
Swift action to combat water damage is vital to ensuring your home stays structurally sound. With the help of qualified restoration professionals, you can be sure the damaged area will be looking “Like it never even happened” in no time.

Proper Management of a Water Heater Failure

6/11/2019 (Permalink)

A leaking water heater may pose a danger to your electrical system

Proper Management of a Water Heater Failure

The discovery of a leaking water heater is a nuisance that most homeowners in Murphy, NC, will have to deal with at some point. More often than not, you won't realize what has happened until after a significant amount of water has escaped due to one of the following:

  1. A faulty gasket or rusted out water heater base
  2. A thermostat that has malfunctioned
    A drain valve that has failed due to loosening over time
  3. Pressure buildup as a result of setting the temperature too high

Take action immediately once a failed water heater is identified to limit damage and aid in the recovery of affected areas. Water damage restoration professionals are able to help with this process.

Safety Precautions

A leaking water heater may pose a danger to your electrical system. Be sure to cut power to all outlets and receptacles that are in the vicinity. Refrain from using appliances that are near the broken water heater until you ensure the area is completely dry. If the appliance is not properly grounded, there is a small chance of electrical shock when you make contact with it.
You must also be conscious of the buildup of mold in areas that have become saturated. Prompt action is necessary since it takes only 24 to 48 hours for mold to germinate and start growing.

Limit the Damage

Although you may cringe at having to remove material you may have spent hours installing, it is critical that you do. Wall coverings can be affected up to 20 inches above the water accumulation and are ideal places for mildew to form. Any insulation should be removed in addition to the drywall. Don't think twice about having to rip out carpet or flooring as well. Sanitizing these materials is nearly impossible, and odors can linger well into the future.

Managing the mess of a leaking water heater can be frustrating. Be proactive and ensure you begin the cleanup process as soon as possible after detection of the problem.

The Nuts and Bolts of Category 1 Water Damage

4/18/2019 (Permalink)

When it comes to flooding and other water concerns, there are three categories of severity.

There are times when the presence of water brings relief and joy and times when it makes you gasp. Water in a swimming pool or at the beach is a welcome sight, but water on the floor or in the ceiling or walls of your Murphy, NC office building causes great concern and anxiety. There are different levels of water damage. It’s helpful to understand when you’re dealing with clean water and when you have dirty water to take care of.

Types of Water Damage

When it comes to flooding and other water concerns, there are three categories of severity. Each of these requires various mitigation and cleanup steps.

  • Category 1: This comes from a source of sanitary water such as a broken or leaking supply line or overflowing sink. It poses no risks to one’s health.
  • Category 2: Has significant contamination of materials that could cause one to become ill.
  • Category 3: Known as black water, it can be lethal if ingested. It includes feces, heavy metals and silt.

How Category 1 Damage Occurs

This is a common type of water damage in a commercial building. It can happen due to a broken pipe or issues with the main line. This flooding can either be gradual due to a slow leak, or it can come suddenly in large bursts.

How Can You Combat It?

Though category 1 brings in unthreatening clean water, it can still inflict heavy monetary damage to your facility. The best way to mitigate problems is to call a professional water removal and cleanup team. Technicians will evaluate the extent of the damage and will ensure that the water doesn’t mix with unsanitary sources. Next, the team will extract the water and dry the area. A thorough sanitizing process then follows.

Though category 1 damage involves clean water, you still want to call a trusted company to get rid of it. The faster you respond, the faster you’ll be back to your regular work duties.

3 Things Homeowners Should Know About Making a Water Damage Claim

3/16/2019 (Permalink)

Homeowners with damaged homes might find it helpful to contact water damage restoration experts.

3 Things Homeowners Should Know About Making A Water Damage Claim

Whether caused by bursting pipes or a flood, managing a home that has been damaged by water in Murphy, NC can feel overwhelming. However, knowing more about the process of making a claim can be useful to homeowners.

1. Understand What Is Covered

When damage has already occurred to a home, it’s often not possible to change your insurance plan immediately after the fact. Choosing an insurance policy that will cover common types of damage is generally helpful. By knowing what your insurance policy will cover, you can be more prepared for a disaster, and you can quickly make a claim and spend less time worrying about the financial aspect of the damage.

2. Documentation Is Key

After you’ve made the insurance claim, your insurance company will likely request documentation in order to know how to compensate you. Many insurance companies send an adjuster to photograph the damage that has occurred from the bursting pipes or flooding. However, it can also be useful for you to provide additional documentation to the insurance adjuster and your insurance policy, as more information can often be useful.

3. Time Matters

After a claim has been made, the next priority is to the issue and clean your home. However, spending time attempting to fix a broken pipe or trying to clean your home on your own can be both time-consuming and hazardous. Standing water can cause structural damage and can result in mold growth, making it important to quickly clean your home. Making the most of the time you have and calling in professionals is often the best way to ensure your home doesn’t become more damaged.

Understanding what insurance policies tend to cover, knowing how to document the effects of bursting pipes or a flood and understanding the importance of reacting quickly can make the claims process easier. Homeowners with damaged homes might find it helpful to contact water damage restoration experts.

Water in the Basement

1/15/2019 (Permalink)

Basement flood in Cashiers, NC

Residential Basement Flood

A residential basement flood situation in Cashiers, NC, can cause serious problems for those involved if not addressed in a timely manner. Check out the following resources to better understand what to do if standing water occupies your lower floors.

1. Precautions

The most important consideration for any prudent homeowner is the safety of the occupants. Never enter a completely flooded basement area until you have disconnected the home from the power grid, especially if the electrical outlets or other appliances are still in standing water. You might also consider some form of contact protection, such as a pair of boots or waders, to prevent unnecessary exposure to contaminants from gray water.

2. Assessment

Trudging through the water will do you little good without a solid plan. Depending on the form your insurance coverage takes, you may need to make an inventory of the items affected by your basement flood. Your insurer may also require that you take active steps to prevent any ongoing damage, such as routing new sources of rainwater away from the home. The drying process for affected items should begin at this point. Your insurer may insist that certain sensitive items and procedures are handled by a qualified flood damage restoration service.

3. Prevention and Maintenance

Once you have cleared all standing water from the property and moved any water-susceptible belongings, inspect the basement area to determine why water accumulated. Is the sump pump in working order? Are there any clogged or broken pipes or drains between your basement and the sewer? Take steps to inspect and repair these items. Also, note that any drywall or flooring components that have absorbed too much water may need replacement, as these can harbor bacteria and mold.

Though a wide range of natural disasters or plumbing problems can affect any homeowner, a few preventative steps can reduce the risk of a basement flood and help to mitigate the amount of property damage you incur.

Prevent Water Damage in Your Home – It Is Possible, and Here's How

12/29/2018 (Permalink)

Water damage restoration in Franklin, NC

Water Damage

Water in the home may seem harmless enough, but when it creeps across your kitchen floors in streams and causes your linoleum floors to bubble up – or when it drip, drip, drips quietly beneath your bathroom sink and triggers mold growth – it's no longer so innocent. Water damage is a leading cause of loss for homeowners and often results in costly and extensive repairs. Some common perils of water damage include the following:

  • Mold
  • Buckling floorboards
  • Rotted drywall
  • Damaged insulation
  • Structural rot and decomposition

Fortunately, most water problems can be prevented with routine inspections and maintenance. Below are a few ways in which you can prevent water damage and loss in your Franklin, NC, home.

1. Fix General Plumbing Issues

No leak is too small and no drip too minor. If you discover a cracked or broken pipe, shut off the water valve and make the necessary repairs before the leak becomes a burst. Any water remediation team will tell you that damage from a leaking pipe is much easier to clean up than damage from a burst supply line.

2. Inspect and Maintain Appliances That Use Water

Cracked hoses, faulty connections and aging materials can all cause leaks and lead to excess water in the home if not caught in time. It doesn't hurt to check behind your washing machine once a week and before starting a load for pools of water, or to check behind your dishwasher for moisture. The two minutes it takes you to check can save you hundreds to thousands of dollars in pipe cleanup costs.

3. Get Your HVAC System Inspected and Maintained

Many homeowners don't think about their HVAC systems being the cause of water damage in the home, but the truth is that these systems are a huge culprit of moisture build-up and damage. You can keep your system in good working order and prevent costly issues by having a professional come in once or twice a year to inspect the unit and make any necessary repairs.

Water in the home can be costly and damaging. You can prevent water damage and the need to hire a Franklin, NC, water damage cleanup team by following the above advice.