Recent Why SERVPRO Posts

How To Become a Preferred Vendor

8/12/2022 (Permalink)

Concept of business negotiation agreement Did you know that we are a Preferred Vendor for many insurance companies.

Getting Started as a Preferred Vendor

Not all restoration companies are created equal. Your company needs help to restore your business space after a disaster in Murphy, NC, and you want to make sure that your first pick will be easy to work with, reliable, and provide superior service. Your insurance agent will provide you with a list of preferred vendors, but how can you know that you're really getting the best? At SERVPRO, you'll find some of the most stringent standards in the industry that ensure your project will be completed with excellence every time.

1. Quality Checks
When your insurance agent recommends a local franchise to complete your project, the SERVPRO vendor program has 21 guidelines that franchise owners must adhere to in order to earn jobs when you, the client, call the restoration hotline. These guidelines include conducting background checks for all employees, submitting to internal auditing for quality assurance, and maintaining all proper insurance coverage.

2. Rigorous Documentation
From the moment the customer contacts the restoration hotline, your case will be tracked every step of the way. You will be presented with information about which local franchise you were connected to, the amount of time it took to respond, the cause of the claim, and each step that was taken to complete your project.

3. Project Validation
Restoration companies have standards that must be followed when completing a project. You'll never have to wonder if your site was cleaned properly because you can request that drying validation be a part of your project documentation. You as the business owner can see the standards that the company promises and the tools that are to be used; there are no industry secrets. This transparency can provide you peace of mind, knowing that your restoration project was done to the highest standard.
When your insurance agent provides a preferred vendor list that includes a local SERVPRO franchise, you can be confident that your restoration project will be backed by high industry standards.

Water Damage: 4 Steps for Drying Out Your Commercial Property

7/12/2022 (Permalink)

Drying equipment placed in area that has been damaged by water Water cleanup in a Sapphire, NC commercial facility.

Four Water Damage Tips

Many property owners are understandably upset and overwhelmed when water disasters occur. However, in a crisis involving pipe breaks or leaks, a quick response is necessary to avoid further problems. The four damage tips below will help you understand the appropriate steps to take following a water disaster.

1. Remember Safety First

No amount of cleaning tips will help if you ignore the number one safety rule: turn off the electricity. It does not matter how extensive the flooding is, power should be shut off to avoid shock or electrocution. While the water levels may not be above outlets, if a pipe bursts in a ceiling or behind a wall, water may have infiltrated outlets or conduits. It is always better to be safe than sorry.

2. Clear Debris and Remove Standing Water

The second of the four damage tips is to clear away all debris and remove all standing water. Debris does not have to mean rubbish or trash; it can also refer to any salvageable items and materials that need to be dried and cleaned. Also, while there may not be a lot of standing water, it is essential to remove any excess water to avoid problems like mold and mildew.

3. Ventilate and Dry Affected Areas

Once you have cleared the area and removed the water, you can ventilate and dry the area. Opening windows and doors is a great way to help circulate air through the property, but the use of industrial air movers is likely a quicker and more effective way of drying the area. A pipe burst can lead to extensive water damage, which is why it is necessary to dry the area as fast as possible.

4. Sanitize and Clean

Once dry, you can clean and sanitize the property. You may call a disaster restoration specialist in the Sapphire, NC, area to help you with this process, as they possess both equipment and expertise in water remediation.

The damage tips above can help you mitigate a pipe break or leak. However, if you wish to expedite the process, a restoration specialist may be more equipped to handle these types of emergencies.

What Sets the Best Disaster Recovery Teams Apart?

4/22/2022 (Permalink)

Warehouse filled with drying equipment and cardboard boxes We have the equipment for any restoration job.

What Distinguishes the Most Effective Disaster Recovery Teams?

Disaster recovery is a process that involves many moving parts. The first priority is to document damage, and this must take place before mitigation. It is then necessary to take measures to limit the severity of damage within hours. The top restoration teams have the training, equipment and resources necessary to respond to any incident in Andrews, NC, whether the damage is confined to a single structure or affects multiple properties.

Trained Cleanup Experts
Skill sets distinguish experienced restoration providers from amateurs entering the field. Here is several Institute of Inspection Cleaning and Restoration Certification credentials that set the best teams apart from the rest:

  • Commercial Drying Specialist
  • Contents Processing Technician
  • Fire and Smoke Damage Restoration
  • Technician
  • Water Damage Restoration Technician

The leading storm response service will include one or more certified technicians along with trained employees. These experts work together to make the most informed recommendations regarding damage mitigation, cleanup and restoration.

Specialized Restoration Equipment
In addition to expertise regarding procedures, the best disaster recovery teams also have access to industry-leading equipment. From dedicated cleaning machines for damaged contents to pumps for safely extracting water and cleaning solutions for smoke residue, property owners can count on the leading services to know how to use the right tools for any job.

An Extensive Network
The best storm damage response teams are backed by an extensive network. A national restoration company with more than 1,700 franchises across North America is likely to have several locations in any region. This means that specialists and equipment can be made available in the places that need them most.

A disaster recovery service that lacks any of these elements will not be as effective. Property owners and insurers should seek out a restoration company that maintains the highest industry standards for cleaning up fire, water, storm or any other type of property damage in Andrews, NC.

Save Damaged Documents With SERVPRO

2/16/2022 (Permalink)

Close-up image of weathered documents - aged file folders and sheets of paper inside them Digitizing services allow you to preserve documents in a digital form, where they can no longer be harmed by natural disasters or fires.

SERVPRO Can Help You Save Documents That Have Been Damaged.

As an insurance agent, you always have to consider cost when working on residential damage claims. One issue that can lead to high expenditures is document restoration, especially where highly valuable items are concerned. Luckily, SERVPRO has a drying solution that can work for both you and your Andrews, NC, clients.

What It Is

The drying process is completed by restoration specialists who are trained in proper recovery techniques for both papers and photographs. The steps involved include the following:

  1. Drying - This is completed with a modern vacuum freeze-drying method, used by the Library of Congress to save important documents.

  2. Disinfection - This is accomplished through gamma radiation that helps to eliminate viruses, bacteria or other harmful contaminants.

  3. Digitizing services - These special services allow you to preserve documents in a digital form, where they can no longer be harmed by natural disasters or fires.

SERVPRO’s freeze-dry document restoration process is the only one that is approved by both the General Services Administration (GSA) and the National Archives and Records Administration (NARA). The company’s state-of-the-art facilities and highly trained technicians combine to ensure that each document is preserved and restored as thoroughly as possible.

What Is Covered

Besides important paperwork and treasured photographs, the drying process can be applied to the following types of documents:

  • Books
  • Negatives
  • Magazines
  • Manuscripts
  • Maps
  • Parchment
  • Microfiche
  • Films
  • X-rays
  • Blueprints

There are very few limits on what kinds of homeowner documents can be dried and restored using the freeze-dry and decontamination process.

How It Helps

Insurance professionals like you know that restoration is always more cost-effective for an insurance company than replacement. This is especially true in a situation where something priceless is considered, such as a cherished photograph or a rare document. Document restoration from SERVPRO is one way that insurance providers, like the one you work with, can cut back on claims costs while keeping customers happy.

Black Mold – Color, Smell and Appearance

1/18/2022 (Permalink)

Walls of a kitchen covered with mold A small water leak in your kitchen can a mold infestation in your Andrews, NC home.

Three Things To Know There is Mold In Your Home

Mother nature employs mold to breakdown natural materials in order to clear the land and open the way for new life. Dead trees, fallen leaves, and even animal carcasses can quickly become covered in mold – and that is a good thing. But when mold moves indoors in Andrews, NC, it can become dangerous, and that is not a good thing. To protect your family, have a mold inspection by a certified mold remediation team at the first sign of the unsightly fungus. The team can generally look for these three things.

1. Color

At first glance, asking if the mold is black appears to be a nonsensical question, but it is not as ridiculous as it first seems. Mold is a fungus that comes in many colors, and quite a few of those colors have been classified by the experts as black, or a species known as stachybotrys chartarum. The fungus thrives in dark places, but they can appear as red, yellow, green and even orange.

2. Smell

Like most other fungi, black mold has a distinctive smell, but unlike other types of fungus, the black smells very musty and more like mildew than having a sharp repellent odor. Because of the lack of a dangerous smell, most people need a mold inspection to find hidden black stachybotrys because they have no idea it is attacking their home.

3. Appearance

Often hidden inside of floors, walls, and ceilings, the rampaging fungus colonies thrive on moisture. That may explain why they appear as velvety and slimy at the same time. However, like other types of house mold, the black variety spreads quickly into patches of soft-looking colonies that eat their environment until they have grown puffy enough to release spores into the air.

Consider having a mold inspection if there is any chance your home has been invaded by mold. That is the best way to guarantee it is not the black type you are fighting. The professionals can quickly assess the issue and address any concerns you may have.

3 Key Components of the Fire Restoration Process

11/23/2021 (Permalink)

Cabinets and walls of a kitchen black, damaged by fire. Concept of fire damage in a kitchen Kitchen fire damage in Sylva, NC.

Fire Restoration Process

After your home has been damaged by a fire in Sylva, NC, you will likely be eager to immediately begin the fire restoration process. However, it’s important to understand that there are various steps to follow before the restoration itself can commence. Proper procedures can help ensure your home is safely restored.

1. Evaluation

It’s important for your home to be evaluated before anyone can start cleaning it or removing items from the interior. The house should first be assessed for smoke damage, water damage from fire sprinklers and structural damage. These evaluations should be carefully completed in order to mitigate any further damage and to safeguard the people repairing your home.

2. Cleanup

Once your home has been evaluated, the damage cleaning can begin. Professionals can remove any water that is present and can also eliminate any additional hazards that could prevent restoration from occurring. Your home should have any smoke or soot removed in order to ensure the environment is clean and unlikely to cause respiratory issues. Cleanup is a vital part of making your home safe again.

3. Restoration

Now that your home has been assessed and cleaned, the fire restoration process itself can begin. Any necessary repairs to fix the structure of your home should occur, and items inside your home should also be replaced. While your home is being restored, make sure to keep in contact with the workers who are doing repairs and fixing your home. This can help you understand where expenses are coming from and why items may need to be replaced.

Knowing what to expect out of the fire restoration process can bring you peace of mind as your home is returned to its previous state. During this process, it’s often wise to work with fire damage restoration professionals who are experienced in cleaning and restoring homes that have undergone fire damage.

Can You Rely on Home Mold Testing Kits?

10/28/2021 (Permalink)

Mold testing kit Mold testing kit.

Can You Rely on Mold Testing Kits at Home?

For the average do-it-yourselfer, it’s easy to want to rely on home mold testing kits when you first see the signs of black, fuzzy crud on the walls or floors of your Hayesville, NC, home. But can you really rely on the results of a home mold kit? What do you do when it always tells you that you have mold but doesn’t give accurate enough responses to tell you where?

DIY Mold Kits Aren’t Reliable

It may hurt to find this out after already paying for an off-the-shelf kit, but DIY mold kits aren’t reliable indicators of mold in the home – and they may even lead you astray. There are a few reasons why home mold testing kits aren’t always accurate:

• Mold is always in the air around you as spores that have not yet developed into the full-blown fungus
• Home mold kits are incapable of distinguishing between spores and actual mold infestations and will always return a false positive
• This false positive means you are unable to narrow down which areas of your home have mold because every area will test positive

This means if you do have mold, you may end up missing it because the kit is giving you false results – but if you don’t have mold, you may end up panicked trying to find it when the kit’s results are too broad to be useful.

So How Can I Tell If I Have Mold?

Other than the obvious visible signs of mold in your home, the best way to detect hidden mold is by working with an environmental hygienist. Environmental hygienists specialize in mold testing, detection, and remediation, and they use specialized equipment far more sensitive than any home kit. This equipment can be essential in identifying hidden mold and taking steps to eliminate it from your home. Environmental hygienists can also educate you on the type of mold you’re dealing with and what you can watch for to prevent future outbreaks.

5 Mold Prevention Tips

9/27/2021 (Permalink)

Mold growth. When it comes to mold prevention, awareness can do wonders for your home.

Five Mold Prevention Techniques

When there is visible water damage, homeowners in Murphy, NC, can expect to have to deal with mold. That often means contacting trusted mold damage and remediation expert to properly clean and eradicate the problem. Unfortunately, mold is tricky and can rear its ugly odor without visible signs of damage. Below are five mold prevention techniques to keep your home smelling clean and fresh.

1. Quick Cleanup
Once water enters the home, mold growth can happen within 48 hours. Whether it’s a small amount or the basement has flooded, removing wet materials and drying out the area fast is vital. Even laundry left in the washer too long can create the right environment for fungi to grow.

2. Find Problem Areas
A key to mold prevention is locating areas in the home that are more susceptible to water infiltration. Take the time to thoroughly inspect your home for areas with high humidity or frequent condensation, especially basements and around water heaters. If the basement is prone to leaking, considering investing in waterproofing materials.

3. Good Ventilation
Everyday activities can contribute to excess moisture in home. Whenever showering or doing laundry, ensure fans are running and the room is well-ventilated. When humidity levels rise, run a dehumidifier. If the outdoor air isn’t too humid, open windows when cooking, doing dishes or showering.

4. Mold-resistant Materials
If doing any home improvement projects, look for mold-resistant materials to reduce an infestation down the road. There is an array of products available including paint, drywall, and gypsum board.

5. Clean Roof and Gutters
One of the main culprits of water problems is the roof and gutter system. From winds blowing branches to create a hole to leaves blocking drainage, regularly inspecting the roof is an easy way to keep your home dry and prevent future damage.


When it comes to mold prevention, awareness can do wonders for your home. Taking time to do an inspection and maintenance before the rainy system helps limit the potential of mold spreading.

Benefits of Hiring a Certified Remediation Expert

9/6/2021 (Permalink)

Black mold growth. You want your home to get back to normal as soon as possible.

When you discover a mold problem in your home, you need to hire someone to take care of it. Rather than pick a random name out of your internet search for specialists in Nantahala consider seeking the services of a certified mold expert backed by the Institute of Inspection Cleaning and Restoration Certification. Certified technicians are guaranteed by the IICRC to have the training necessary to perform mold remediation at the highest standard and as a result, insurance companies are more likely to work with them.

Certification Process

When a company says its specialists have mold certification, it promises that the technicians who come to your house have undergone three phases:

• Extensive training in certified mold remediation
• Hands-on, supervised experience
• Examination by those who set the industry standard in mold growth eradication

Certified mold experts don't just think they know what they are doing. They have been put to rigorous testing to ensure that their service is of the highest standard. This ensures that you are getting the best service available.

Objective Appraisal

When you hire a certified expert to take care of your mold problem, you don't have to rely on hearsay or online reviews. You don't have to take the company's word for it that their technicians are thorough and effective. Their service has the backing of the globally recognized entity for quality assurance.

Insurance Compliance

If you are filing a claim with your insurance company regarding your mold problem, your claim is more likely to be accepted if remediation is being conducted by certified experts. The insurance company has a vested interest in your mold infestation being fixed right the first time. Certified technicians tend to look better on insurance claims.

You want your home to get back to normal as soon as possible. By hiring a certified mold expert, you can take care of your mold problem completely without worrying if the job was done right.

5 Steps of Professional Mold Remediation

6/14/2021 (Permalink)

Wall covered with mold Mold growth in a home in Hayesville, NC.

Professional Mold Cleanup

Once mold appears in your Hayesville, NC, removing it isn’t as easy as it may seem, especially if it is black mold. While some of it may be all too visible, there is a chance it has already spread to areas of the home not affected by water damage. To ensure it is removed right, it is recommended to seek the help of a certified mold remediation and restoration company. Below are the five general steps involved in a professional cleanup.

1. Inspection
Within 24 hours of receiving the call, the right professional can set up a time to inspect and assess the damage. Various technologies are used to detect hidden water damage and fungi growth. After the inspection, the experts can provide a detailed plan for remediation.

2. Containment
Black mold spreads fast, so the first step is containment. Depending on your situation, various methods can be used to keep spores from floating to other areas. Typically, a negative air chamber along with physical barriers trap the spores in preparation of cleanup.

3. Air Filtration
Visible mold is likely already in a stage in which it can start to send spores elsewhere. An essential component of mold cleanup is cleaning the air. Professionals use high-tech, industrial-grade air scrubbers and HEPA vacuums to keep spores from spreading. Negative air machines are also used to remove airborne particles, ensuring no lingering ones remain.

4. Removal and Cleanup
Once the area and air are contained, the removal and cleanup process begins. The extent of the damage determines how long the process takes. Antifungal and antimicrobial treatments prevent the creation of additional colonies. Highly infested porous materials are removed. This often includes insulation, drywall, trim and carpet. Belongings also must be carefully removed for proper cleaning and sanitizing off-site.

5. Restoration
Often the longest part of the process, restoration starts once the affected areas have passed a clearance test. SERVPRO's team of professionals know what is needed to take your home back to “Like it never even happened.”
Dealing with black mold requires expertise and patience. Luckily, help is just a call away.

How To Help Your Tenants When They Discover Mold

12/8/2020 (Permalink)

Mold growth on a wall in Franklin, NC Mold damage in Franklin, NC

Understand The Signs Of Mold

As a landlord in Franklin, NC, you receive a lot of calls from your tenants about a variety of things. When your tenants call because they think they've discovered mold in the bathroom, they're usually pretty panicked. The good news is that most mold isn't toxic, so there's no need to rush out of the apartment. There are a few tips that you can give them so that they can tell if it's actually mold, and you can handle mold cleanup if it is.


1. Do a Sniff Test
One of the first signs of mold is a musty smell. The smell is not from the mold itself but from the gases that it emits as it grows. Mold grows in humid environments such as poorly ventilated bathrooms.


2. Know What to Look For
While most mold is black or green, it can be a variety of different colors. Mold is usually fuzzy in appearance and loves dark corners and wet places like around your shower head or under the sink. Mildew is a little different. While it is technically early stage mold, it hasn't rooted. Mildew cleanup can be done with detergent, bleach, and elbow grease. Mildew is more powdery and white or black, resembling dust or dirt.


3. Describe the Size
Is the spot your tenant is describing small or is it covering a large portion of the wall or ceiling? The size of the suspected problem will give you a hint as to how extensive the mold contamination might be.


Call for Help
Once you've spoken with your tenant and seen the problem, it ultimately in your and their best interest to call a mold removal and remediation specialist to deal with the problem. Proper mold cleanup can become an extensive process as they check into walls and under flooring. You don't want to be responsible for spreading mold spores by trying to do the work yourself.
Helping your tenants to understand the signs of mold will help you to determine the extent of mold cleanup that needs to happen.

How Does Black Mold Get Into My Home?

11/25/2020 (Permalink)

Black mold in Franklin, NC One species of black or green-colored mold is stachybotrys chartarum

There are several species of mold (and fungus) that fall under the "black mold" category, but the color of the mold doesn't always mean that it's hazardous. However, if mold growth isn't treated, structural decay could take place; because of this, you should always take action when you suspect mold, mildew, or fungus, contacting qualified mold cleanup professionals immediately.

How Mold Gets Into Your Home

One of the first things you need to know about black mold, or any other color, is why it's growing in your home. Consider the following facts:

Mold loves humidity. It thrives in environments that are warm and moist.
Mold feeds on many materials, including wood, dirt, paper, fabric, and even cement. It can lead to the deterioration of these materials and also affects metal.
Airborne spores can enter your home on gusts of wind, your clothing, the pets' feet, and through your heating and cooling system.

Once mold is carried into your home, the spores can settle on these moist surfaces and begin to colonize within just a day or two.

Why Black or Green Mold Is Common
One species of black or green-colored mold is stachybotrys chartarum. This type of mold thrives on any surface with a high cellulose content. Some examples include fiberboard, paper, and similar homebuilding supplies. This type of mold is fairly common in homes where humidity levels are high, where aging roofs or foundations allow moisture into hidden pockets, and where pipes leak out of sight. Even condensation on the windows can cause moisture to seep into spaces that aren't seen. Professional mold remediation is important to ensure that hidden pockets are identified.


When Mold Should Be Treated
Whenever you suspect mold in your Franklin, NC home, you should take immediate action to have it cleaned up – regardless of its color. Any type of pink, blue, gray, green, or black mold can weaken the structural integrity of your home. Most types of mold lead to unpleasant sights and smells that you don't want.

4 Ways To Control Mold Growth in Your Home

9/28/2020 (Permalink)

Dehumidifer with the words STAY DRY Mold does not grow well in dry areas

Focus On The Following Four Tips

For fungus to grow, homeowners would need to have three major factors collide: spore presence, moisture, and organic matter. The trifecta is a perfect environment for mold to thrive. Much of this is hard to control. Spores are going to be present, as they move about freely via the air. They're going to land on items. The third criteria, though, can be closely monitored. Residents should focus on the following four tips for reducing water damage to minimize exposure levels.

1. Clean Spills Immediately
The enemy really is fluid. Allowed to linger, it saturates and permits the spores to reproduce. At that point, mold growth can get out of control fairly quickly, within one to two days infesting various rooms. Be cognizant, therefore, of thoroughly wiping up floods or spills. Wipe surfaces down, especially after shows and baths. It's important that anything saturated is dried out within the first twenty-four hours. If it goes on longer, contact a water restoration company in Ellijay, NC, to aid in the repairs.

2. Don't Put Off Plumbing Repairs
Minor leaks and drips could become serious conditions. Monthly check faucets and below sinks for water damage, looking for signs of rust, discoloration, or stains. Don't neglect this trouble. The longer is trickled, the more moisture accumulates. Plumbers should fix the source, cutting off the supply.

3. Run Your Air Systems
Humidity levels should remain between 30 to 60% at all times. This could be hard to manage while cooking, doing wash, or taking warm showers. Be sure to run the air conditioner as it establishes cooler temperatures and helps extract wetness. If this isn't enough, use vents, fans, and dehumidifiers to gain additional control.

4. Schedule Regular Home Inspections
Sometimes it's tempting to put off maintenance calls, but these assessments aid in mold prevention. Roofers should look over shingles, replacing breaks, or cracked pieces. Plumbers can perform leak inspections every so often, determining the safety of the equipment. The HVAC device should have bi-annual attention, changing filters, cleaning lines, and ensuring proper function.
You do have the ability to deal with water damage. Act promptly, and take preventative measures seriously.

The Mold Removal Timeline and Process

9/9/2020 (Permalink)

Hand in blue glove tears off wallpapers damaged by fungus Mold removal services in Hayesville, NC

Four Steps For Mold Removal

If you find mold growth in your facility, you may be concerned about the overall removal process. Most businesses will need to be shut down for the duration of a significant mold removal process. Depending on the level of the infestation, you can expect a business interruption to last between three and seven days, according to most mold remediation services in Hayesville, NC. The reason the process takes a bit is because of the four steps involved.

  1. Safety and preparation
  2. Sealing off the room
  3. Removal
  4. Restoration

Safety and Preparation
The first thing a mold removal crew will want to determine is the type of mold they are dealing with. While a common mold in a contained space is easy to manage, black mold covering an extensive area requires precautions and safety measures. The crew will need to wear protective clothing and ensure the safety of the rest of the building.

Sealing Off the Room
If the mold infestation is resigned to only one room in your facility, then the crew will need to seal the space off from the rest of the building. They will use plastic sheeting and secure it to the walls, doors, windows, and vents, hoping to prevent further contamination and spread of mold spores.

Removal
With everything sealed, the crew will dampen the wall with a combination of soap and water to restrict the movement of any spores during the transportation of debris. The mold remediation team will focus on the exposed walls, likely opening up areas to inspect for mold spread.

Restoration
When all mold is removed, the company will begin the restoration of the contaminated space. Your facility will look as it did pre-disaster, ensuring you can return to business as usual.
While you may gasp at the predicted timeline of three to seven days, mold removal is a delicate process. For more specific guidelines about the duration of the removal, contact a local remediation company.

5 Tips for Water Damage Cleanup

6/16/2020 (Permalink)

Side view portrait of two workers wearing biohazard suits working at waste processing plant sorting recyclable plastic on con Equipment can include masks, gloves, boots, and coveralls,

5 Tips for Water Damage Cleanup

If you’ve experienced water damage at your Cashiers, NC, business then you may be wanting to get it cleaned up and repaired as quickly as possible. After all, quick action can not only help prevent long term damages, but may also save your company money in the long run. Here are five tips you may want to know about forgetting the damage taken care of.

1. Contact a Professional

Anytime flooding occurs at your place of business you may want to contact your local damage restoration service to help with cleanup and repairs. These professionals have the tools and training to help with a variety of related damage problems.

2. Wear Safety Gear

It’s always important to wear safety gear anytime you deal with a restoration. Equipment can include masks, gloves, boots, and coveralls.

3. Remove the Water

Removing the water quickly is another important step for preventing water damage. This can be done with pumps or water-rated vacuums, as well as squeegees and rags.

4. Dry the Area

One of the most important steps of water cleanup is to thoroughly dry the area. This can help prevent long term problems such as swollen wood or mold.

5. Use Content Cleaning Services

After broken pipes flood your business, many of your office items may require cleaning as well. Your restoration company may have the ability to clean and restore these items as well as your space, so be sure to discuss your options with them.

After water damage occurs at your place of business it’s best to get things fixed as quickly as possible. Fortunately, a professional restoration service can do just that! They will have the right safety gear needed for the job and will be able to quickly remove water and dry the area. A restoration team may also be able to help clean any affected items.

What You Need To Know About Black Mold

5/14/2020 (Permalink)

Black mold on a wall Mold can cause a good deal of damage

As a business owner, you are probably familiar with the idea that black mold is a bad thing to have lurking about your commercial building in Highlands, NC. But are you familiar with what mold is and how, or where it grows?

What Mold Is

The scientific name for black mold, as we know it, is actually Stachybotrys chartarum. This ubiquitous fungus has microscopic spores that float through the air, landing on virtually any surface and in most places on the earth. It spreads quickly and has a distinct musty and damp odor. It is not possible to guarantee complete removal of every spore. You should understand however, a couple of important terms relevant to mold removal.

What Action to Take
Mold spores can lie dormant for extremely long periods of time, only to move quickly into rapid growth stage when introduced to moisture – growth that is accelerated by the addition of warm temperatures. Though it cannot all be permanently removed, there are two ways to effectively treat mold.

Mold Removal

There are several methods involved in mold cleanup, depending on the exact situation. A mold cleanup and mitigation specialist in Highlands, NC should be called to inspect the site. They will clean and dry any flooding or leaks and use special procedures to remove visible growth and odor by cleaning and disinfecting. Sometimes structural materials, such as studs or sheetrock may need to be removed and replaced. A filtration treatment can help clean the air.

Mold Remediation.

Remediation is, as it sounds, finding remedies to the problem. The mold specialist will locate and repair any leaking water heater or leaky pipes or valves A humidity or moisture problem of any kind will need to be corrected and a dehumidifier may need to be installed to keep levels under control.
To summarize, black mold spores live everywhere, growing when moisture is present; mold can cause a good deal of damage; a professional mold cleanup team is necessary to remove and remediate the situation. Fast action on the part of the company’s facility coordinator is essential to minimize the damage.

The Mold Remediation Process From Start to Finish

3/27/2020 (Permalink)

Before and after picture of a home with mold damage Mold remediation in Cullowhee, NC

The mold remediation process typically begins with a homeowner in Cullowhee, NC, finding black mold or some other type of fungus in his or her house. At this point, the property owner should call in a mold remediation company to get things under control quickly. The company, with trained technicians and the appropriate equipment, should arrive on site in a matter of hours. The longer the mold is allowed to grow, the more likely it is to spread through other areas of the house. The first step is an inspection and damage assessment. Technicians, with the use of advanced techniques, can detect mold that is hidden from view, as well as find water sources that may be contributing to mold growth.

Mold Cleanup

At this stage of the process, it is critical not to spread the mold spores throughout the house. Mold containment techniques use physical barriers and negative air chambers, as well as limiting the use of heating and cooling systems, to prevent the movement of spores. Air scrubbers and HEPA vacuums are used to capture the spores and remove them from the property. Materials infested with black mold are treated in the following ways:

  • Surfaces are treated with anti-fungal agents
  • Walls and floors are sanitized with antimicrobial soaps
  • Porous items such as drywall and carpeting are disposed of

Where possible, items are restored to save money. Where necessary, items are thrown out.

Mold Remediation

The final stages include content cleaning since mold can harm many different items. A variety of techniques are used to make sure items are clean, sanitary and odor-free. Each situation is different, and black mold growth and water damage often are both present. The restoration process could involve the replacing of portions of drywall, flooring and insulation. If mold was allowed to fester for a long time, entire rooms may need to be restored. The end result should be a home that is free of troublesome mold colonies and that looks and smells clean.

Everything You Need To Know About Document Restoration

1/20/2020 (Permalink)

Picture of team members of a company SERVPRO of Nantahala

It is important to reduce the costs of your clients' claims any time disaster hits their Cashiers, NC, business. Besides their merchandise and equipment, their paperwork is one of the most important assets and must be protected or recovered. SERVPRO's document restoration service uses the latest technology to bring back their valuable materials with maximum convenience and at minimal cost.

The Restoration Process

The restoration procedure involves the use of vacuum freeze-drying that is performed by certified technicians and used by institutions such as the Library of Congress to preserve paperwork. In addition to document drying, cleaning, deodorizing and sterilization via gamma radiation are also employed. Conversion to digital is also offered alongside restoration to back up important information.

Types of Restored Documents

Your clients employ a variety of documents and paperwork for various purposes and goals. The emergency restoration company has worked on a variety of items.

  • Documents and other paperwork
  • Maps and blueprints
  • Books, magazines and other printed entertainment
  • X-rays
  • Photographs and negatives
  • Films
  • Manuscripts

Document restoration is not limited to just papers with information. You and your clients can protect and renovate any valuable piece of information damaged by any natural disasters or other incidents.

Advantages of Restoration

This service comes at an advantage for both your clients and you. The technicians working with the preferred restoration company of most insurance providers have certifications from the HPAA and their method is approved by the General Services Administration. Additionally, the clients can save plenty of money by allowing their building recovery providers to handle their paperwork as well, rather than hiring a separate service. Finally, this process can decontaminate the items from potential bacteria or harmful chemicals, ensuring the safety of costumers and staff.
Documents, images and other paper assets are just as valuable to your clients as other items. SERVPRO's document restoration options can protect their information and resume business in a fast, cost-effective manner.

Responding to Puffback in Commercial Buildings

12/30/2019 (Permalink)

Soot webs on ceiling. Puffback damage Puffback damage in Ellijay, NC

Responding to Puffback in Commercial Buildings

A furnace puffback is a messy and potentially dangerous situation that happens when your furnace doesn't ignite properly the first time. As unburned gas builds up in the combustions chamber, a lot of pressure also builds. When the system finally does ignite, gas, oil, and soot "puffs" out of the furnace. The resulting puffback damage could be limited to the area right around the furnace, or it could extend throughout your entire heating and cooling system.

How You Should Respond

There are a few things you need to know before you face this situation:

  • Puffbacks are more likely to happen in an oil furnace that a gas system.
  • Proper maintenance is the best way to avoid puffback damage.
  • The soot and other substances affecting your business can be difficult to remove.


As the building owner or manager, your first steps should include reporting damages to your insurance company, contacting a trained fire and smoke damage cleanup company for repairs, and calling a qualified heating and cooling technician to repair the malfunctioning furnace.

Cleanup Services Provided by Professionals

The professionals from a restoration company have participated in targeted trainings, so they know what types of risks to expect when working with soot and oil residue. These technicians have the tools and equipment to aggressively tackle the cleanup and restoration necessary to bring your building back into its pre-damage condition. If the puffback spread through the building's ventilation system, it's especially important to have professionals doing the cleanup.

Why Hire Professionals?

The mess and confusion caused by a furnace puffback can be upsetting. Your first response may be to start cleaning up right away. The best response, however, is to wait for trained technicians to do this work. It's possible that you could do more damage by attempting to clean up without the proper equipment and training. When your Ellijay, NC, building is affected by puffback damage, contact professionals to be sure the job is done right.

3 Ways To Prevent Mold From Spreading

12/1/2019 (Permalink)

Hand pointing at mold growth on the wall Mold can cause serious health issues.

Finding mold inside your home is probably one of the last things you’d want to happen. Mold not only looks disgusting, it’s a major irritant and can cause some adverse health reactions. Many homeowners are unaware of what should be done to properly contain spreading mold. Here are some tips to stop mold from growing out of control.

Find the Source

The first and most important step in containing mold is to find the source of the problem. Mold often grows on the following items:

Drywall
Insulation
Carpet
Fabric
Wallpaper

Typical household problem areas include windows and doors, attics, behind refrigerators and washing machines and underneath sinks. In order for mold remediation to be effective, the source of the black mold must be identified.

Work With a Professional

Many individuals think they can tackle a mold problem on their own, especially if it’s a fairly small area. Regrettably, this can be a bad idea since many homeowners make the mistake of spreading mold spores while trying to clean it away. If you find mold in your Franklin, NC, home, it’s best to contact mold specialists to take care of the problem. A professional will have the essential training and equipment to properly handle the mold.

Prevent Future Mold

Once you’ve worked with a specialist to remediate the mold in your home, it’s advised to prevent any future problems. In order to prevent mold, you need to control moisture inside your home and keep moisture out of your home. Here are some simple suggestions:

Check the humidity level in your home and keep it below 60%
Open windows or doors when showering
Dry wet areas immediately
Always use exhaust fans in kitchens and bathrooms
Open windows whenever possible to increase circulation
Drain water away from your home
Fix leaks immediately

Spreading mold is something you want to avoid in your home. If you find mold, contact a specialist who can help you take care of the problem correctly. Take the necessary steps to prevent future mold damage.

How Does Mold Occur and What Can I Do About It?

9/22/2019 (Permalink)

Mold on food Mold need food in order to propagate

Mold Prevention Measures for Your Home

Taking mold prevention measures for your home in Andrews, NC, is crucial to ensure a healthy and safe environment for you and your family. Mold needs four things in order to propagate:

  • Moisture
  • Food (usually in the form of sugar or starch)
  • Oxygen
  • Temperatures ranging from 41°F and 104°F

Regardless or whether water damage is caused by a leak or flooding from a storm, it is almost guaranteed that the development of mold will follow. This is because food sources can easily be found in a home in the form of wallpaper, insulation, or even in the water itself. It is best to take action immediately or contact a professional that specializes in mold remediation.

Prohibiting Mold in Your Home

There are steps you can take to stop the spread of mold and mildew in its tracks. Mold prevention is about removing the conditions that allows mold to flourish, namely moisture.


Dry areas immediately. Mold can grow in as little as 24 hours so it is best to get rid of any lingering moisture as soon as possible. The process can be sped up with proper ventilation and the use of dehumidifiers.
Dispose of water damaged items. Some items cannot be properly dried or are too damaged to salvage. It is best to remove them from your home and dispose of these items properly to mitigate mold growth.
Check your surroundings. Ground water that accumulates outside your home can begin to form mold that may find its way inside your home. Be sure to drain any standing water outside your residence to prevent the growth of mold.


Mold prevention is an important step whether or not you anticipate any prolonged water exposure in your home. It is important to act immediately at first signs of water damage. If it gets too overwhelming, rest assured you are not alone and contact a mold remediation specialist near you.

The Mold Cleanup Process

7/23/2019 (Permalink)

Clean HEPA air filters HEPA filters

The Mold Cleanup Process

Mold can be a serious problem in Sylva, NC, especially in commercial buildings that many people use regularly. While there are not yet any federal regulations regarding the concentration of mold spores in the air of a building, many types of mold are toxic, particularly black mold. So, the problem must be taken care of, and is often best done by a professional, to ensure none is left behind to continue spreading.
A mold cleanup specialist will come inspect the property and make an assessment. Mold is not always visible, but there are various tools they can use to detect hidden water sources and mold spores.

Containment

The first step to remove black mold or any other kind of mold, is to contain the spores. Depending on how bad the situation is, they may use a negative air chamber and turn off the heating and cooling systems to ensure the mold is not spread anywhere outside the contaminated area. The cleaning crew will also often wear protective gear such as masks, and even full body suits if necessary.

Air Filtration

Air filtration machines are used to pull microscopic spores out of the air using HEPA filters. This is maintained throughout the cleanup process.

Tear Out

If black mold was inside a wall or flooring, the tear out may require removing porous materials such as carpeting and drywall. Anything that has been wet for longer than 24 hours will likely have to go.

Cleaning and Disinfection

Remediation specialists are able to thoroughly clean and disinfect belongings that are recoverable, such as furniture, curtains, and clothing. They also use techniques to remove any leftover odors from your household items.

Drying Wet Materials and Restoration

The damaged areas of your building will need to be completely dried out to be sure no more mold can grow. Then, the restoration process can begin (putting in new drywall, carpeting, etc.)
Mold is not an issue to be taken lightly, as it can spread rapidly and cause many types of problems for a building owner, as well as for the people who use the building regularly. Using a professional mold remediation company will give you peace of mind that the problem is being taken care of in the most thorough way possible.

Places Mold Can Hide

5/26/2019 (Permalink)

Mold growth on the wall behind drywall Mold on the surface of your wall may just be the outward manifestation of the moldy drywall underneath it.

A small patch of mold growth on your wall may not seem like a big deal. It could just be the proverbial tip of the iceberg, though. Mold damage is often not limited to what you can see. It may be hiding behind the wall, under the flooring or inside cabinets. Quick mold remediation is the key to finding all its hiding spots and getting rid of the growth.

Behind Walls

Mold on the surface of your wall may just be the outward manifestation of the moldy drywall underneath it. Inspection may reveal several problems:

  • Leaky pipes
  • Overflow from the floor above
  • Wet or moldy insulation

Mold cleanup professionals may have to tear out portions of your wall and remove the insulation. Once everything is clean and dry, they can then add new insulation and rebuild the wall.

Under Floorboards

Flooring such as carpet or hardwood floors can hide a moisture problem and the mold growth it fosters. Certified mold specialists may find a larger problem when the flooring is removed. If you see mold on wood when you look at your floor, it is probably not the only mold that is present.

Inside Cabinets

You may not ever think to look at the back of your cabinets, but frequent inspection is important, particularly if the cabinet is under a sink. A small leak can cause a lot of damage. If you have water damage that goes unmitigated, you may soon have a mold problem as well. If this happens, your cabinets may have to be removed and replaced during black mold cleanup.

Mold growth can hide in a number of places. You may see a little bit of mold on the surface that indicates there is a larger problem beneath it. You may not even see any mold at all until the places it is hiding are revealed. Check common hiding places frequently to make sure you don't have a fungus problem.

3 Ways an Electronic Claims Service May Speed Up Settlements

3/25/2019 (Permalink)

SERVPRO of Nantahala team is always Here to Help.

3 Ways An Electronic Claims Service May Speed Up Settlements

An insurance agent or adjuster will need to access claim information to process and settle a claim. Necessary documentation ranges from an individual estimate and report of damage to data on similar claims and job costs. Learn more about three ways in which an electronic claims service may speed up an insurance claim settlement.

1. View Estimates As Soon As Possible

After a local franchise responds to a call with an on-site inspection and provides a verbal briefing, damage mitigation and restoration professionals will calculate an estimate. A one-stop shop such as SERVPRO can account for the costs of the complete job. Companies that only provide mitigation or restoration services will issue separate estimates, which may slow down claim settlement. The franchise will upload a comprehensive estimate to an internal system, and the documentation will be made available to insurance representatives on the Claims Information Center.

2. Access Claim Information and Updates at Any Time

Once an individual estimate is posted on an electronic claims service, insurance agents and adjusters can gain access to this information at any time. The availability of documentation necessary to process an insurance claim may reduce delays due to communication. Insurers can keep track of updates through the same service.

3. Search Comparison Data

An electronic claims service can also function as a research resource. Collected data about types of claims, causes of loss, job file costs and information enables an insurer to compare the performance of a franchise to other locations across the region or nationwide to make sure an estimate is reasonable.

An electronic claims service can help an insurance agent and adjuster process and settle insurance claims for damage at a commercial property in Murphy, NC. Insurance companies and clients should work with SERVPRO, a company that maintains this type of service, to ensure that insurance representatives always have access to important information.

3 Reasons Why SERVPRO Is the Best Choice After a Storm

2/19/2019 (Permalink)

Call SERVPRO for any Storm Damage

Why SERVPRO Is The Best

If you have experienced a storm in Cashiers, NC , there will likely be some damage to buildings in the area. When you need the help of a storm restoration service, SERVPRO is a preferred company for many insurance agencies. Here are a few reasons why choosing them is best for you and your clients.

1. Many Clients Could Be Affected

After a storm, you may have multiple clients with damage to their homes. Dealing with several insurance claims at once can be stressful and time-consuming. SERVPRO can make the storm restoration process go more smoothly. They have over 1,700 locations that are open 24 hours a day and 365 days a year, so they will be available as soon as you need them.

2. A Quick Response Means Less Damage and a Faster Claims Process

When a client has water damage in his or her home, it is important to act quickly. This kind of damage will only get worse over time if it is not taken care of, so a quick storm response can make a big difference. They can inspect the home within hours of your call, so you can process your client’s insurance claim more quickly. This also allows the company to begin mitigation to prevent further damage, which can save both time and money during the restoration.

3. They Are Faster to Any Size Disaster

Whether a client has a lot of flood damage in the home or a little, SERVPRO is trained to handle it. They have both the equipment and the experience to respond to emergencies of any size. You can expect the job to be done as quickly as possible without sacrificing the quality of work.

When you need to provide storm restoration to a large number of clients, choose a damage restoration company with a fast response and highly trained workers. This will make the process easier on everyone involved.

Apartment Fires: Who Pays

1/8/2019 (Permalink)

Apartment fire in Franklin, NC

Apartment Fires: Who Pays

An apartment fire can cause panic and undoubtedly create extensive fire damage. However, some landlords and renters worry more about the financial burden of the recovery than the immediate loss. Thankfully, fiscal responsibility is pretty cut and dry, especially when the fire is deemed accidental.

1. Facility

The actual building is the responsibility of the owner. This means that the renter is not obligated to pay for structural damage, even if it occurs in their apartment. However, the landlord’s insurer may challenge the renter’s insurer if the fire is caused by tenant neglect or ill-will.

2. Function

Also, any utilities – water, gas, electric – that are damaged in the apartment fire are the responsibility of the property owner. A landlord is responsible for the functionality of a building, meaning that the tenant is not responsible for ensuring the utilities work properly.

3. Personal Property

While a landlord must take care of the structure and functionality of their property, they have no responsibility for the personal property of their tenants. Therefore, tenants must cover the costs of replacement themselves. However, most tenants will have renter’s insurance which should help cover this expense.

4. Construction

Lastly, the rebuilding of the property is the responsibility of the property owner. Likely, their insurance will cover any restoration efforts, but they may require that the owner call a disaster restoration specialist in the Franklin, NC, area, and receive an estimate for the work to be completed.

An apartment fire is scary and confusing, but despite the confusion, there are clear lines of responsibility when the fire is deemed an accident. However, the loss of property is still devastating, and it may evoke feelings of desperation. Fortunately, if you have adequate insurance coverage, the stress of the impending financial burden may be alleviated. Insurers account for fire loss in most policies and are ready and willing to help you through this crisis.